Recto, John Isaac

A passion for continuous learning and growth, I am eager to contribute my skills and dedication to a dynamic team. My focus is on achieving organizational goals while delivering exceptional results and maintaining a positive work environment.

Concierge/Bellman Driver, Airport Representative, Concierge Admin - Bai Hotel Cebu - Cebu

(2025-03 - 2026-03)

• Answering guest inquiries about local attractions, transportation, dining, and activities.
• Building rapport with regular guests to anticipate their needs and preferences.
• Communicating effectively with guests, colleagues, and external vendors.
• Safely transporting guests and their luggage to and from the hotel using hotel vehicles.
• Ensuring the safety and security of guests and their belongings during transportation.
• Collaborated with front desk team to deliver a smooth and efficient guest experience

Bellman/Driver, Front Desk - Casa Blu Hotel - Cebu

(2024-03 - 2025-02)

• Assisted guests with luggage, provided information about the hotel
• Provided guests with information on hotel amenities and local attractions
• Collaborated with front desk team to deliver a smooth and efficient guest experience.

Banquet Server, VIP Runner, Lead set-up associate - Jpark Island Resort and Waterpark, Cebu - Cebu

(2021-04 - 2024-03)

• Provided excellent service by taking orders, offering meal recommendations, addressing inquiries, and resolving issues. Ensured customer satisfaction, handled payments, and maintained a clean, organized work area.
• Handling mayors, by providing tailored, seamless service. As a team leader, I ensure smooth operations
• Strong leadership by guiding and mentoring junior staff, ensuring smooth team coordination during busy shifts.
• Dynamic hospitality environments while maintaining exceptional service standards. Focused on attention to detail, ensuring every guest experience was seamless, personalized, and aligned with luxury hospitality expectations.

University of Cebu Lapu-Lapu & Mandaue (2019 - 2021)

College of Tourism and Hospitality Management - University of Cebu Lapu-Lapu & Mandaue (2021 - 2023)

Science, Technology, Engineering, and Math - Mactan National High School (2015 - 2019)

Mactan Elementary School (2009 - 2015)