Reema Erese

To obtain a Virtual Assistant / Customer Service / Administrative position where I can utilize my experience in insurance operations, customer support, and data entry to provide accurate and efficient service.

Customer service - Iqor Ph

(2022-06 - 2023-04)

• Handled inbound and outbound calls assisting customers with policy inquiries, service requests, and issue resolution
• Provided professional and efficient customer support while maintaining high customer satisfaction
• Documented customer interactions and updated client records accurately
• Built strong client relationships through effective communication and problem-solving

Insurance agent and Accounting Specialist - Panorama Insurance Associate under SWAK BPO CORP.

(2023-06 - 2026-03)

Insurance Administration / Data Entry

• Processed policy submissions, Broker of Record (BOR), renewals, reinstatements, and new business applications using Applied EPIC and ARC systems
• Utilized QQ Catalyst and AMS360 for policy management and client data processing
• Worked with multiple insurance carriers including Travelers, Guard, Safeco, Oregon Mutual, and other commercial and personal lines carriers
• Performed triage for accounting commission concerns, ensuring proper routing and resolution
• Reconciled policies and commissions using Comulate
• Prepared, reviewed, and managed ACCORD forms ensuring compliance with documentation standards
• Maintained accurate policy and client records while ensuring confidentiality and data integrity
• Assisted in document tracking, reporting, and database updates

BSED - English - Mabalacat City College (2021 - 2023)