Account Manager Philippines - Hotelogix Company International
(2025-09)
PMS and POS Cloud Base Implementation. Set up Work From Home.
Own Customer
Relations during the entire Life Cycle of the Client.
Manage Customer
Training, refreshers and account setup/go-live.
Monitor
Customer usage and performance. Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services. Escalate any concerns regarding well-being of the customer to the Head of Global Support. Maintain internally agreed SLA figures. Adhere to, and contribute to the development of support processes, procedures and standards. Manage customer training and go live process.
- 70% Remote Support and Via Email etc
Senior POS Implementation Specialist - Courtesy Point Technologies Inc.
(2013-08 - 2025-09)
More Clients Hotels Industry
- Installation of Postgres SQL and Website Enterprise and Python in Ubuntu OS
- Installation Odoo Cloud Presto Pos Station and Configuration
- Installation Odoo Invoicing Platform and Configuration
- Installation Odoo Inventory Platform and Configuration
- Knowledge on Installation of Odoo Accounting
- Knowledge on Interface from POS to Infor PMS and Opera PMS Mapping
- Knowledge for Backup Data Base or Captured and Restore Data base
- To Support Infrasys System & Odoo System Version 15/16/17/18
- Conduct User Training for F&B staff, Finance and IT department
- Installation Window's 8 / 9 /10 /11
- Installation Window's Server and Configuration
- Installation Microsoft Office 365 etc
- Retail and F&B Restaurant
- Installation of Firewall & Network and Switch Hub Configuration
- Installation of VMWare and Configuration
- Clients on site Support or thru remote and Via Email etc
- Conduct Preventive maintenance on site POS Station and Printers
- More Clients Hotels Industry and Country Clubs
Technical Support Engineer - Phillogix System, Inc
(2005-07 - 2013-08)
- Assembles and installs POS / Computers
- Installs units and other Time Keeping on the clients
- Installation Window's XP Window's 7 Window's 10
- Installation Linux Novell / Red Hat Os
- Installation Biometrics and Configuration
- Repairs IBM POS and Desk top Computer
- Builds and assembles some interface circuits
- Repair Scanner, IBM Printer and Epson Printer TMU-220B
- Repair LCD monitor /Touch screen POS
- Repair VFD customer display
- POS hardware installation and setup
- Networking and Troubleshooting & Cabling on Site
- Conduct Preventive maintenance on site
- Retail Restaurant and Drugs Store
- Service on site Clients All Mercury Drugs, Wendy's Tokyo Tokyo, Cabalen restaurant
Hardware Technical Support - Applied Ideas, Inc.
(2003-06 - 2005-06)
- Assembles and installs POS / Computers
- Installs units and other Time Keeping on the clients
- Repairs IBM POS and Desk top Computer
- Builds and assembles some interface circuits
- Repair Scanner, IBM Printer and Epson Printer TMU-220B
- Repair LCD monitor /Touch screen POS
- Repair VFD customer display
- Installation Window's XP Window's 7
- Installation Background Linux OS
- Conduct Preventive maintenance on site
- Service on site Clients Landmark Mall, Trinoma Mall, Pure gold Super Market, Metro Gaisano Mall, SM Mall
