Relyn Rempojo

Results-driven Customer Service, Logistics, and Sales Support professional with experience in high-volume operations, client coordination, and shipment monitoring. Proven ability to manage logistics processes while actively identifying and engaging potential clients. Skilled in communication, problem-solving, and delivering efficient solutions in fast-paced environments.

Support Officer - Flash Express (PH) co. Ltd., Inc

(2024-07 - 2026-07)

• Monitored daily parcel performance, handling high-volume shipments.
• Identified and reported delivery delays and performance fluctuations
• Actively sourced and engaged potential clients to expand business opportunities
• Built and maintained relationships with partners and clients
• Reviewed and verified partner contracts to ensure compliance with company policies
• Processed partner withdrawals and refunds with 100% accuracy and timeliness
• Collaborated with internal teams to resolve operational issues and improve workflow efficiency

Customer Service Associate - Amazon Philippines

(2023-07 - 2024-02)

• Assisted customers via phone regarding orders, deliveries, returns, and refunds
• Resolved customer concerns efficiently while maintaining satisfaction
• Provided accurate information on product availability and order status
• Delivered prompt and professional support in a fast-paced environment

Midmile Monitoring Staff - Shopee Express

(2021-10 - 2023-04)

• Coordinated with drivers to ensure timely parcel pick-ups
• Monitored shipment movement to ensure delivery to hubs
• Tracked and reported logistics performance
• Recorded and encoded parcel data with high accuracy
• Addressed delays and coordination issues to support operations

Elementary - F. Serrano Sr. Elementary School (2008 - 2014)

Junior High School - Sun Valley National High School (2014 - 2018)

Senior High School/ABM - K.C.M Academy Inc (2018 - 2020)

Bachelor of Science in Mathematics - Mathematics - EARIST COLLEGE (2020 - 2024)