Remlyn Marcasote

I am a dedicated and hardworking professional with over four years of experience in customer service, where I handled sales, technical concerns, billing issues, and appointment setting while building positive relationships with customers. I am confident communicating with different types of people and I stay calm and solution-focused even under pressure. I also have experience as a Room Attendant with NC II in Housekeeping, where I developed strong attention to detail, teamwork, and a commitment to providing excellent service in every task I do.

Customer Service Representative at Concentrix CVG Philippines Inc. (2018-11 – 2023-02)

Provided technical support and customer service for internet, phone, and cable services with focus on issue resolution and customer satisfaction.

• Provided technical support by troubleshooting internet, phone, and cable services, ensuring timely and effective issue resolution
• Assisted customers with cable-related concerns, including signal issues, channel problems, and basic device setup
• Handled billing inquiries, explained charges, resolved disputes, and guided customers on payment options
• Supported sales efforts by recommending service upgrades, bundles, and additional products based on customer needs
• Diagnosed and resolved technical issues using step-by-step troubleshooting and system tools
• Delivered excellent customer service, maintaining professionalism even in high-pressure or escalated situations
• Managed multiple customer interactions efficiently while maintaining accuracy and attention to detail
• Documented all interactions clearly for proper tracking and follow-up

Room Attendant at Bacolod Express Manpower Solutions, Inc. (2023-03 – 2024-03)

Maintained cleanliness and organization of guest rooms and common areas while providing excellent service to guests.

• Maintained cleanliness and organization of guest rooms and common areas according to standards
• Performed bed making, dusting, vacuuming, and sanitation of rooms and bathrooms
• Replenished room supplies such as toiletries, towels, and linens
• Reported any maintenance issues or damages to the appropriate department
• Followed strict hygiene and sanitation standards at all times
• Managed time effectively to complete assigned rooms within schedule
• Provided courteous and respectful service when interacting with guests

Bachelor of Secondary Education in English – Carlos Hilado Memorial State University (2020) Undergraduate

High School Diploma – Barangay E. Lopez National High School (2013)