Rexxy Smith

Detail-oriented Administrative Support and Virtual Assistant professional with 10+ years of experience in BPO, customer service, and remote operations. Skilled in administrative support, CRM management, email and calendar management, data entry, loan processing, and client coordination. Proficient in Google Workspace, Microsoft Office, HubSpot, and remote collaboration tools.

Highly organized, adaptable, and committed to improving operational efficiency while delivering exceptional client support.

Customer Service Representative - Virtual Staffing Solutions

(2020-10 - 2025-01)

• Handled multiple accounts including Select Quote, Greenbaum, MyTestKits, Orthofi Claims, Pharmacy, and Optimum.
• Served as SME, Escalations Support, TLT, and Retention Specialist for Optimum.
• Ensured accurate documentation, efficient problem resolution, and excellent client experience.
• Adapted to various workflows and systems while supporting a remote working structure.
• Medical Coding, Data Entry, Appointment, Scheduler

Mortgage-Loan Processor / Client Services Lead / Executive Assistant - ING Australia

(2025-03 - 2025-08)

• Processed mortgage loan applications by reviewing documentation, organizing client files, and maintaining accurate records throughout the loan lifecycle.
• Coordinated with clients, lenders, and internal teams to gather required documents and ensure timely completion of application requirements.
• Performed accurate data entry and updated CRM systems while maintaining compliance with company standards.
• Managed client communications through email and phone, providing timely updates and responding to inquiries professionally.
• Prioritized multiple applications simultaneously while meeting deadlines and maintaining a high level of accuracy and attention to detail.

Customer Service Representative - FPOSI: Tforce Freight

(2021-09 - 2022-10)

• Provided exceptional customer support by handling inquiries related to shipments, deliveries, order status, and transportation services.
• Coordinated with carriers, warehouses, and internal teams to ensure timely and accurate delivery of goods.
• Monitored shipment progress, resolved delivery issues, and communicated updates to customers.
• Maintained accurate records of orders, tracking information, and customer interactions.
• Assisted in processing returns, claims, and documentation while ensuring compliance with company policies and service standards.
• Demonstrated strong problem-solving, communication, and organizational skills to enhance customer satisfaction and support efficient logistics operations.

SHS Instructor / NSTP Coordinator - ACLC College of Tacloban

(2018-06 - 2020-08)

• Assessed student performance and provided timely feedback to promote academic growth and improvement.
• Managed classroom activities while fostering a positive, inclusive, and disciplined learning environment.
• Maintained accurate student records, attendance, grades, and academic documentation.
• Collaborated with fellow teachers, school administrators, and parents to support students' academic and personal development.
• Integrated technology and digital learning tools to enhance classroom instruction and student engagement.
• Organized and supervised school programs, extracurricular activities, and academic events.
• Served as an NSTP Coordinator by planning, implementing, and monitoring program activities while ensuring compliance with institutional guidelines.

Customer Service Representative - Customer Service Representative / SME / Team Lead Support

(2013-05 - 2018-05)

• Supported customer service operations for multiple accounts, including 1-800-Flowers, Wine.com, Groupon, DIRECTV, Barclays, and Intuit QuickBooks Payroll, assisting customers through phone, email, and chat.
• Resolved customer inquiries related to orders, billing, account management, subscriptions, payroll, and technical concerns while maintaining high customer satisfaction.
• Accurately documented customer interactions, updated CRM records, and processed account changes in compliance with company policies and service standards.
• Assisted with seasonal team leadership by supporting workflow coordination, mentoring agents, and helping maintain service levels during peak business periods.
• As an Intuit QuickBooks Payroll Customer Service Representative, assisted business owners with payroll processing, direct deposit inquiries, tax-related concerns, employee record updates, and payroll account troubleshooting.

Bachelor of Secondary Education - Leyte Normal University

General Virtual Assistant and Master Class Automation - WayVa