Rexylove
Customer Experience & Operations Professional
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About
Customer Experience & Operations professional with 10+ years of experience in order management, customer support, accounts receivable, and executive operations across BPO and remote environments. Proven ability to manage end-to-end order workflows, SLA-driven ticket resolution, and high-volume client communications with strong accuracy and ownership. Experienced working with international clients, coordinating cross-functional teams, and maintaining operational efficiency in fast-paced environments.
Strong in process adherence, problem-solving, data accuracy, and independent execution, with a consistent track record of delivering reliable customer outcomes.
Experience
Executive Partner (Virtual Executive Assistant) at Athena (2025-06 – 2026-03)
- Managed executive inbox and calendar with priority-based scheduling and response handling
- Coordinated meetings, appointments, and stakeholder communications
- Handled confidential administrative workflows and scheduling logistics
- Improved executive productivity through structured task and time management
Service Delivery Specialist – Tier I at Endeavor Managed Services (2022-12 – 2023-11)
- Managed SLA-driven client support tickets from creation to resolution
- Coordinated with internal teams to resolve escalations and service issues
- Ensured timely delivery of client requirements in a fast-paced environment
- Supported onboarding of new processes and pilot implementations
- Maintained service quality and compliance with operational standards
Process Specialist – Order Management / AR / SME at Infosys BPM Ltd. (2012-10 – 2022-06)
Order Management SME at Infosys BPM Ltd. (2014 – 2021)
- Managed end-to-end order processing ensuring accuracy, validation, and SLA compliance
- Provided SME support and guidance to operations teams
- Conducted root cause analysis and implemented process improvements
- Developed SOPs and training materials to improve operational efficiency
- Partnered with QA and operations for continuous performance improvement
Accounts Receivable Representative at Infosys BPM Ltd. (2021 – 2022)
- Managed customer accounts, billing inquiries, and collections follow-ups
- Processed payments and maintained accurate financial records
- Handled customer payment arrangements and account reconciliation
Order Manager at Infosys BPM Ltd. (2012 – 2014)
- Verified and processed sales orders ensuring data accuracy and compliance
- Monitored order lifecycle and proactively resolved discrepancies
- Provided status updates and handled escalation cases
Education
Bachelor of Science in Computing (Information Systems) – Technological University of the Philippines
