Rexylove

Customer Experience & Operations professional with 10+ years of experience in order management, customer support, accounts receivable, and executive operations across BPO and remote environments. Proven ability to manage end-to-end order workflows, SLA-driven ticket resolution, and high-volume client communications with strong accuracy and ownership. Experienced working with international clients, coordinating cross-functional teams, and maintaining operational efficiency in fast-paced environments.

Strong in process adherence, problem-solving, data accuracy, and independent execution, with a consistent track record of delivering reliable customer outcomes.

Executive Partner (Virtual Executive Assistant) at Athena (2025-06 – 2026-03)

• Managed executive inbox and calendar with priority-based scheduling and response handling
• Coordinated meetings, appointments, and stakeholder communications
• Handled confidential administrative workflows and scheduling logistics
• Improved executive productivity through structured task and time management

Service Delivery Specialist – Tier I at Endeavor Managed Services (2022-12 – 2023-11)

• Managed SLA-driven client support tickets from creation to resolution
• Coordinated with internal teams to resolve escalations and service issues
• Ensured timely delivery of client requirements in a fast-paced environment
• Supported onboarding of new processes and pilot implementations
• Maintained service quality and compliance with operational standards

Process Specialist – Order Management / AR / SME at Infosys BPM Ltd. (2012-10 – 2022-06)

Order Management SME at Infosys BPM Ltd. (2014 – 2021)

• Managed end-to-end order processing ensuring accuracy, validation, and SLA compliance
• Provided SME support and guidance to operations teams
• Conducted root cause analysis and implemented process improvements
• Developed SOPs and training materials to improve operational efficiency
• Partnered with QA and operations for continuous performance improvement

Accounts Receivable Representative at Infosys BPM Ltd. (2021 – 2022)

• Managed customer accounts, billing inquiries, and collections follow-ups
• Processed payments and maintained accurate financial records
• Handled customer payment arrangements and account reconciliation

Order Manager at Infosys BPM Ltd. (2012 – 2014)

• Verified and processed sales orders ensuring data accuracy and compliance
• Monitored order lifecycle and proactively resolved discrepancies
• Provided status updates and handled escalation cases

Bachelor of Science in Computing (Information Systems) – Technological University of the Philippines