Reyna Carmen

A dedicated tourism graduate with a natural talent for building rapport and resolving guest concerns with empathy and efficiency. I am eager to apply my proactive assistance and attention to detail to ensure every guest feels valued, directly contributing to your organization's reputation for excellence.

Customer Service Rep. - Fraud Detection Analyst - Financial Ac. at ALORICA (2024-11 – 2026-02)

• Transaction Verification: Reaching out to account holders to verify transactions and, when necessary, guiding them through the process of securing their accounts.
• Fraud Investigation: Ensure accurate and timely investigation of fraud claims, disputes, and unauthorized transactions.
• Mitigating Risk: Placing temporary holds or permanent closures on accounts that show clear signs of compromise, money laundering, or bust-out behavior.

Visa Department Intern at DISCOVER GROUP OF TRAVEL SERVICES INCORPORATED (2024-02 – 2024-04)

• Travel Documentation Expert: Managed the end-to-end collection and verification of passport bio-pages and visa approvals for international travelers.
• Client Liaison: Acted as a primary point of contact for clients, providing real-time updates on visa processing journeys and documentation status.
• Compliance Management: Ensured all travel documents met strict embassy and international travel standards to prevent application delays or rejections.

Bank Teller Assistant Intern at DIVINE MERCY SHRINE MULTI-PURPOSE COOPERATIVE (2020-01 – 2020-02)

• Transaction Processing & Customer Service: Assisting customers with deposit including acceptance of loan repayment, withdrawal
• Cash Management & Reconciliation: Reconcile cash and counting cash
• Digital Records Management: Scanning signature cards, loan documents, and new account paperwork into the digital system.

Bachelor of Science in Tourism Management – STI College Novaliches (2020 – 2024)

Accountancy and Business Management – Divine Word School of Marilao (2018 – 2020)