Rhei Centeno

Accomplished Operations Leader with 13+ years of experience across Healthcare Revenue Cycle Management (RCM), Customer Service, Collections, and B2B Sales within high-volume contact center environments. Brings 5+ years of progressive leadership experience managing frontline teams, driving operational excellence, improving workforce performance, and delivering sustainable business results. Recognized for building high-performing teams through coaching, accountability, and employee development while consistently improving service quality, productivity, customer satisfaction, revenue recovery, and operational KPIs.

Demonstrated expertise in healthcare operations, patient services, revenue cycle management, performance management, workforce optimization, and stakeholder engagement. Core strengths include transforming underperforming teams, developing future leaders, improving operational processes, and executing business strategies that support organizational growth and client success.

Operations Supervisor / Team Leader – FinanceMutual (FinTech B2B Sales) - BRIDGECORE TECHNOLOGIES INC.

(2026-02 - 2026-06)

• Lead sales professionals in achieving revenue, productivity, and quality objectives.
• Drive coaching initiatives focused on sales performance improvement and employee development.
• Analyze performance trends and implement action plans to maximize team effectiveness.
• Partner with stakeholders to improve customer engagement and operational efficiency.
• Foster a culture of accountability, collaboration, and continuous improvement.

Team Leader / Operations Supervisor – Booking.com - CONCENTRIX PHILIPPINES

(2025-03 - 2025-12)

• Managed customer service operations supporting a global travel platform.
• Led team performance across customer satisfaction, quality, productivity, and attendance metrics.
• Conducted regular coaching sessions, performance reviews, and talent development activities.
• Managed escalations and ensured effective issue resolution.
• Collaborated with cross-functional teams to improve service delivery and customer experience.

Team Leader – SAVISTA Healthcare Account - VISAYA KPO

(2024-07 - 2025-02)

• Supervised healthcare operations teams supporting revenue cycle management functions.
• Managed daily operations while ensuring compliance with client requirements and healthcare standards.
• Led quality initiatives and performance improvement programs.
• Supported workforce planning, reporting, and operational execution.

Team Leader / Revenue Cycle Management Supervisor - CONIFER HEALTH SOLUTIONS

(2021-03 - 2024-01)

• Led healthcare teams supporting patient services, insurance verification, prior authorization, AR collections, and self-pay collections.
• Managed operational performance through KPI monitoring, productivity management, and quality reviews.
• Conducted leadership coaching, mentoring, and succession planning activities.
• Implemented process improvements that enhanced operational effectiveness and service delivery.
• Collaborated with leadership teams to achieve client and organizational objectives.

B2B Renewal Sales Coach / Subject Matter Expert - SERVICESOURCE PHILIPPINES

(2018-01 - 2021-02)

• Supported enterprise sales teams through coaching, training, and performance improvement initiatives.
• Assisted account managers in achieving customer retention and renewal objectives.
• Delivered onboarding, product training, and sales enablement programs.
• Provided operational support and performance analysis to leadership teams.

Account Representative – Collections - GC SERVICES PHILIPPINES

(2015-11 - 2017-08)

• Managed collections activities while maintaining compliance with company and client requirements.
• Negotiated payment arrangements and resolved customer account concerns.
• Conducted account investigations and skip-tracing activities.

Sales Representative – Hilton Hotels - SERCO GLOBAL SERVICES

(2013-11 - 2015-07)

• Managed reservations, customer inquiries, and sales opportunities.
• Delivered exceptional customer experiences while maximizing revenue opportunities.

International Sales Representative - ONE WORLD CONNECTIONS

(2012-02 - 2012-10)

• Conducted outbound sales activities for international markets.
• Generated leads and maintained strong customer relationships.

Bachelor of Science - Business Administration - Polytechnic University of the Philippines