Rhenz John Caso
Results-driven professional with background in customer service and travel consulting
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About
As a results-driven professional with a background in customer service and travel consulting, known for delivering long-term solutions and exceptional client experiences. I thrive under pressure and bring strong time management and urgency to high-stakes situations, making me a reliable and efficient executive assistant. I excel at anticipating needs, managing schedules, and supporting executive priorities with precision and professionalism.
Outside of work, I value time spent on watching movies that base on true event that helps me unwind and maintain perspective. Staying grounded outside of work enhances my energy and effectiveness when working with others.
Experience
Travel Consultant - TELEPERFORMANCE
(2024-11 - 2025-05)
- Managed corporate travel bookings using global distribution systems like Sabre and Amadeus, handling flights, hotels, and car rentals
- Maintained over 98% customer satisfaction rate by providing accurate, efficient service and timely support for travel needs
- Followed company travel policies and streamlined booking workflows to accommodate urgent requests and meet tight deadlines
Business Owner - ENTREPRENEURIAL PURSUIT
(2024-05 - 2024-11)
- Managed a small beverage business, overseeing day-to-day operations such as procurement, supplier coordination, and customer service while developing skills in retail management and entrepreneurship
Student - PURSUED EDUCATION
(2023-06 - 2024-04)
- Completed bachelor's degree in hospitality management to strengthen industry knowledge and advance professional development
Customer Service Representative - WONDERS CO.
(2022-08 - 2023-06)
- Handled high-volume order taking for multiple authentic Chinese restaurants in New York using point-of-sale and call management systems
- Maintained over 95% order accuracy rate and contributed to improved customer retention and satisfaction
- Followed structured call scripts and menu protocols to ensure efficient, accurate, and clear communication with customers
- Demonstrated active listening, cultural sensitivity, and patience in a fast-paced, customer-facing environment
Customer Service Representative - PROBE CX
(2021-04 - 2022-05)
- Resolved billing disputes and data connectivity issues using telecom systems and customer relation management tools, ensuring timely and accurate support
- Achieved over 90% customer satisfaction score through efficient issue resolution and clear communication
- Conducted basic phone troubleshooting by following step-by-step protocols, minimizing the need for technician dispatch
- Promoted tailored offers and plans, demonstrating persuasive communication and product knowledge to boost customer retention
Education
Bachelor of Science - Hospitality Management - ARELLANO UNIVERSITY
