Rhon Luis Abellano

Results-driven IT Support Specialist with 4+ years of hands-on experience providing technical support for desktops, laptops, printers, and networking hardware. Skilled in Windows OS administration, Office 365, Active Directory, and Intune. Proven ability to diagnose, troubleshoot, and resolve hardware/software issues across corporate environments. Strong commitment to customer satisfaction, documentation accuracy, and continuous process improvement.

Desktop Support Engineer - ACTIONLABS IT SERVICES PHILS. CORP. (JFC Project) - Pasig City

(2022-08)

Responsible for providing on-site & remote technical support, fielding questions from internal end users and troubleshooting technical issues (Level 2) related to Windows desktop OS, proprietary software, virtual desktop, mobile OS, printers, and other related IT systems or hardware.

• Resolved connectivity issues, VPN configurations, and network printer setups
• Administered Office 365 accounts and supported Intune-managed devices
• Maintained asset documentation, performed software rollouts, and collaborated with vendors
• Handled service tickets using ServiceNow, ensuring SLA compliance and minimal downtime

Technical Support Technician - KHEXRUNNERS ELECTRICAL & INDUSTRIAL SUPPLY TRADING - Binangonan, Rizal

(2019-09 - 2022-07)

• Installed, configured, and repaired ultrasonic flow meters for client facilities
• Provided end-user support for hardware/software related to flow meter systems
• Trained customers on preventive maintenance procedures to optimize product performance
• Ensured high client satisfaction by addressing technical issues promptly

Bachelor of Science - Computer Science - Tomas Claudio Colleges (2018 - 2022)

Bachelor of Science - Architecture - Rizal Technological University (2014 - 2017)