Rian Paul Pugal

Detail-oriented and highly organized professional with a strong background in customer service, operations management, and content moderation. Proven ability to coordinate daily activities, streamline administrative workflows, and resolve client concerns in fast-paced environments. Exceptional communication and conflict-resolution skills, with a track record of maintaining structured, efficient operations.

Seeking an administrative or operations role to leverage strong organizational talents and contribute to team success.

Content Moderator at TaskUs (2023-07 – 2026-04)

• Maintained strict confidentiality when handling sensitive resident information, ensuring 100% compliance with data privacy and security policies
• Demonstrated resilience in high-pressure situations by managing complex concerns and maintaining consistent service quality in fast-paced environments
• Collaborated with cross-functional teams to streamline processes, contributing to a 10–15% improvement in operational efficiency
• Applied strong judgment to assess situations and resolve issues effectively, supporting accurate decision-making and policy compliance
• Consistently met and exceeded productivity and quality targets, achieving 98% accuracy in task completion
• Adapted quickly to policy updates and procedural changes, reducing onboarding or transition time by 20%
• Maintained exceptional attention to detail, minimizing errors and achieving near-zero compliance issues
• Managed workload efficiently to meet strict deadlines and performance metrics, maintaining 100% on-time task completion rate

Owner / Business Operator at Max Mango - The Food Project Branch (2022-08 – 2023-10)

• Coordinated daily operations to ensure a safe, organized, and resident-focused environment, improving overall service efficiency by 15–20%
• Supervised and motivated a team of 2+ staff to deliver consistent, high-quality service, resulting in increased resident/customer satisfaction ratings
• Ensured consistent communication and service standards across all resident touchpoints, strengthening trust and community engagement
• Managed inventory, budgeting, and resource allocation, reducing operational costs by 15% while maintaining service quality
• Implemented programs and initiatives to improve resident engagement and retention, contributing to a 20% increase in repeat customers/clients
• Established and maintained strong relationships with suppliers and external partners, ensuring 100% availability of essential resources and services
• Monitored daily operations and addressed concerns promptly, reducing service disruptions and improving overall workflow efficiency
• Maintained compliance with company policies, safety standards, and operational procedures, ensuring a secure and well-managed environment

Assistant Manager at The Kafetearia (2020-09 – 2021-06)

• Responded promptly to resident inquiries and concerns, achieving 95%+ satisfaction rate and fostering a positive living environment
• Coordinated daily operations to ensure smooth workflow, consistent service delivery, and a safe, well-maintained residential setting
• Monitored supplies and coordinated resource allocation, maintaining 100% availability of essential items and preventing service disruptions
• Addressed and resolved issues efficiently, reducing recurring concerns by 15% through proactive follow-up and communication
• Maintained accurate documentation of resident concerns and actions taken, ensuring compliance with policies and reporting standards
• Supported overall resident experience by ensuring timely service, contributing to improved retention and community satisfaction

Bachelor of Science in Hotel and Restaurant Management – Lorma Colleges (2020)