Riboy Rugay

I am a trustworthy professional with over 5 years of hands-on experience and a strong, dedicated work ethic. I take pride in being self-motivated and consistently delivering first-class results, even under tight deadlines and demanding targets.

ASSISTANT ACCOUNT MANAGER (Landers Superstores) - Bounty Plus Inc. - Bonifacio Global City, Taguig

(2023-09)

• Coordinated month-end audit processes with internal auditors, facilitating efficient audits, and compliance with accounting standards.
• Reviewed and updated account records, ensuring all purchase order transactions were accurately captured and categorized.
• Participated in salesstrategy meetings, contributing insightsfrom sales perspective to inform business development plans.
• Developed and maintained strong relationships with clients, addressing queries and concerns promptly to ensure satisfaction.
• Reviewed completed work to verify accuracy and address discrepancies.

STORE OFFICER - Puregold Price Club Inc. - Tabacalera Compound, Manila City

(2019-06 - 2023-07)

• Improved availability and inventory accuracy with precise stock counts, contacting buyers to request replacements for depleted items.
• Keptshelves neat, clean and organized through visual merchandising.
• Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
• Prepared detailed reports on inventory performance, highlighting trends and areas for improvement.
• Created attractive displays for merchandise to enhance sales.

CUSTOMER SERVICE REPRESENTATIVE - iQor Philippines - Damarinas City, Cavite

(2018-06 - 2019-03)

• Contact customersregarding overdue balances, explain account status and payment options to resolve billings.
• Handle customer concerns professionally while maintaining a positive customer experience.
• Maintain detailed notes and documentation of all customer interactions.
• Meet or exceed individual and team performance metrics via high number of collections and good customer's feedback.

Bachelor of Business Administration - Marketing Management - Xavier University – Ateneo de Cagayan (2018)