Richard Estipona

Quality Assurance Specialist

Talent

Mandaluyong, National Capital RegionMember since June 25, 2026

Fluent in verbal and written EnglishFluent in verbal and written FilipinoAnalyticalResult-orientedWorks with minimal supervisionHighly organizedEfficientAbility to work independently

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Fluent in verbal and written EnglishFluent in verbal and written FilipinoAnalyticalResult-orientedWorks with minimal supervision

About

A position, both challenging and rewarding, where there is continuous development of skills through work experience that could benefit the company as a whole, thus maximizing growth, professionally and personally.

Experience

Quality Assurance Specialist - Digido, UNA and FT financing

(2024-10)

Validate the call recordings of agent if still compliance
Making a report every week based on the performance of the agent
Coaching the mistake of agent to avoid the same mistake
Making a weekly training or conduct training to new on board
Issue an incident report if needed
Conduct a refresher every week to multiple mistakes of the agent to avoid the same mistake

Quality Assurance Specialist in Collection and Customer Service Department - Summer Drive Technology

(2023-08 - 2024-10)

Checking the daily production of agents
Making a weekly training
Making a report every week based on the performance of the agent
Coaching the mistake of agent to avoid the same mistake
Making a training module as a refresher
Checking the Email, SMS, We chat, messenger and viber of every agent
SMS templates checking System and Manual blasting
Revised from time to time the QA Parameter
Side by side to agent
Validation of calls every agent
Checking if the agent compliance to the Government agency supervised the Lending and financing institution

Training officer - Summer Drive Technology

(2024-05 - 2024-05)

Conduct a training to new on board Agent for Costumer service and Collection
Making a power point presentation regarding to Data privacy, Security and exchange commission
Conduct a training regarding to Internal policies
Conduct a training regarding to the Company background and history
Conduct a training regarding to the affiliated payment partner of company
Conduct a training regarding QA parameter and memorandum

Team Leader Underwriting Department - Creditable Lending Corporation

(2023-06 - 2023-08)

Helping a teammate in terms of decision making
Validation of Robot verification
Monitoring of Daily performance of the team
KPI making
Attendance Monitoring
Making a training module as a refresher
Monthly coaching of agent

Quality Assurance Underwriting Department - Creditable Lending Corporation

(2023-06 - 2023-08)

Checking the daily production of agents in robot
Report to the manager every week
Making a report every week based on the performance of the agent
Coaching the mistake of agent to avoid the same mistake
Making a training module as a refresher

Underwriting Specialist - We Fund Lending Corp

(2022-08 - 2023-06)

Review of information and document submitted by clients like government ID
Phone Verifier Approve or reject the application
Making a report of client possible fraud
Helping a teammate in terms of decision-making

Team Leader/Senior Credit Expert - Home Credit Consumer Financing Philippines

(2017-05 - 2022-07)

Review of information and documents submitted by clients like government ID
Phone Verifier Approve or reject the application
Making a report of client possible fraud (Fraud Analyst)
Helping a teammate in terms of decision making
Manual Deduplication of client
Attendance Monitoring
Validation of fake contact

Support to Junior Credit Adviser - Home Credit Consumer Financing Philippines

(2020-03 - 2020-04)

Handle outgoing and incoming collection calls
Collect overdue debts and inform clients about their payment duties
Inform clients about their due amounts, due dates, and contract details
Handle calls politely, professionally, and assertively and provide accurate information

Documentation Assistant - SM Development Corporation

(2015-03 - 2017-04)