Richard Mendros

Quality-focused IT specialist for almost 7 years of experience working with various clients and infrastructure support teams to deliver hardware, software, network security and system security. Committed to providing premiere technical support to executive-level customers and end-users.

Junior Technical Support Engineer 3 at Pronet System Integrated Network Solution, Inc. (2022-01 – 2026-04)

• Provide on-site technical support for IT infrastructure at various client location.
• Delivered all aspect of technical support including implementation Hardware, Software and Network Infrastructure at the facility.
• Worked to troubleshoot technical issues for customers and internal clients.
• Proved technical support for servers, network security, surveillance security and firewall security etc.
• Worked cross functionally with other team member to deliver exceptional work and complete all project on estimated time schedule.

Implementation Technical Support at Phoenix Publishing House, Inc. (2020-01 – 2022-01)

• Provide on-site technical support for IT infrastructure at various client location.
• Delivered all aspect of technical support including implementation Hardware, Software and Network Infrastructure at the facility.
• Worked to troubleshoot technical issues for customers and internal clients.
• Maintained an accurate Inventory of computers assigned staff every department.
• Provide product enablement for customer in term of our product gate keeping and school management system

Implementation Technical Support at Triple D General Manpower Services (2019-01 – 2020-01)

• Provide on-site technical support for IT infrastructure at various client location.
• Delivered all aspect of technical support including implementation Hardware, Software and Network Infrastructure at the facility.
• Worked to troubleshoot technical issues for customers and internal clients.
• Maintained an accurate Inventory of computers assigned staff every department.
• Provide product enablement for customer in term of our product gate keeping and school management system

Bachelor of Science in Information Technology – Holy Cross of Davao College, Inc. (2018)

Computer Technician Specialist – Southeastern Mindanao Institute of Technology (2012)