Richard Robyn Ritual

Anthropology graduate with Civil Service Professional eligibility and experience in administrative operations, customer service, research, data analysis, and coordination. Skilled in documentation, data management, communication, and organizational support. Seeking a role in human resource, administrative support, and public service.

Ecommerce Manager - Self-Employed Online Seller - Meycauayan, Bulacan

(2022)

• Managed daily operations, including sourcing, pricing, order processing, and performance tracking across online marketplace platforms.
• Coordinated order fulfillment from receipt through delivery while monitoring transaction details to support timely and accurate processing.
• Responded to customer inquiries, addressed concerns, and resolved transaction issues through clear and timely communication, maintaining positive client relationships.
• Successfully completed more or less 250 transactions and earned 80 verified five-star customer reviews by providing consistent service, accurate information, and efficient transaction support.

Client Services & Operations Associate - Sycamore Swimwear - Meycauayan, Bulacan

(2022 - 2024)

• Coordinated with customers, suppliers, and internal team members to support daily operations and ensure timely completion of service and business requirements.
• Handled customer inquiries and concerns, providing timely responses and appropriate assistance to maintain positive client relationships.
• Collected and analyzed customer feedback and sales data to identify trends, support operational decisions, and inform product and service improvements.
• Managed and coordinated online order fulfillment procedures, coordinating transactions from order receipt through delivery to improve processing efficiency and ensure timely customer service.

Bachelor of Arts - Anthropology - Silliman University (2022)