Rico, Louie

Dynamic and results-driven Customer Service and Sales Representative with a proven track record of exceeding performance metrics and driving revenue growth in fast-paced corporate environments. Expert in client relationship management, persuasive communication, and efficient problem-solving.

Account Associate at VXI Global Enterprises (2024-01 – Present)

• Managed high-volume customer accounts, consistently achieving and exceeding weekly sales targets and client satisfaction (CSAT) metrics.
• Handled complex inquiries, billing disputes, and account updates with high empathy and structural clarity.
• Utilized proprietary CRM software to accurately log customer interactions, manage pipelines, and update corporate records.

Customer Service Crew at McDonald's Baclaran (2022-01 – 2023-12)

• Delivered fast, accurate, and high-quality customer service in an incredibly fast-paced environment.
• Collaborated with a cross-functional team to optimize daily kitchen and front-counter operations, ensuring safety and quality standards.

Bachelor of Secondary Education – EARIST Manila (2021-01 – 2025-12)

TECH-VOC ICT PROGRAMMING in ICT Programming – ACTEC Bacoor (2018-01 – 2020-12)

– Bacoor National High School (2016-01 – 2020-12)