Freight Operations Specialist | LTL Track & Trace | Logistics Coordinator | Customer Service Professional
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Detail-oriented Freight Operations professional with specialized training in Less-Than-Truckload (LTL) operations and Track & Trace. Backed by 5 years of BPO experience in customer service and technical support, with additional experience in freelance web development. Skilled in shipment monitoring, carrier communication, freight documentation, customer support, data entry, Microsoft Office, Google Workspace, and CRM systems.
Seeking opportunities as a Track & Trace Specialist, Logistics Coordinator, Freight Operations Assistant, Dispatch Assistant, or Freight Virtual Assistant.
Completed hands-on training focused on LTL freight operations, Track & Trace, shipment lifecycle, delivery updates, carrier communication, issue escalation, and freight documentation.
Customer Service Representative / Technical Support Representative
Provided customer support through phone, chat, and email; resolved technical and account issues; documented interactions accurately; collaborated across teams; consistently met quality and productivity metrics.
Freelance Web Developer (2023 – Present)
Developed responsive websites and landing pages using HTML, CSS, JavaScript, Tailwind CSS, WordPress, and related technologies. Managed projects from planning to deployment.
Bachelor of Elementary Education in BEED
