Robert Magpatoc
Credentialing Specialist
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About
Detail-oriented professional with experience in credentialing, back-office support, research, validation, annotation, and technical support. Skilled in MS Office, data management, and compliance processes. Strong communication skills and ability to adapt across diverse industries.
Experience
Credentialing Specialist - Worldwide Resource Solutions - Quezon City, Philippines
(2025-01 - 2025-09)
- Verified and maintained healthcare professionals' credentials and licenses.
- Ensured compliance with regulatory standards and patient safety.
- Supported onboarding and document review processes.
Account Representative (Back Office) - InteLogix PH - Pasig City, Philippines
(2024-02 - 2024-10)
- Handled settlements, clearances, record maintenance, and compliance.
- Provided administrative and IT support for non-client-facing operations.
Research Analyst / ID Validator / Data Annotator - Element Inc. - New York, USA
(2022-11 - 2024-01)
- Conducted research to enhance digital identification security (e.g., mobile banking).
- Processed and validated customer documents for daily operations.
- Annotated and labeled datasets to improve deep learning model accuracy.
Online KYC Agent - Asti Business Services Inc. - Mandaluyong City, Philippines
(2021-06 - 2022-11)
- Managed compliance-related KYC processes for individuals and corporate clients.
- Approved/rejected applications based on technical and regulatory requirements.
- Ensured turnaround time (TAT) compliance.
Technical Service Representative (Aftersales) - Teleperformance - Davao City, Philippines
(2018-03 - 2018-09)
- Assisted customers with troubleshooting and equipment installation.
- Maintained records of customer interactions.
- Collaborated with teams to improve system requirements.
Education
Senior High School - Bernardo D. Carpio National High School (2018-03)
Primary Education - San Miguel Elementary School (2011-03)
