Robertson Chavez

International Travel & Aviation Professional with 15+ years of experience in cruise, airline, corporate, and leisure travel across the Philippines, Singapore, and UAE. Proficient in Sabre, Amadeus, and multiple GDS. Specialized in crew travel, flight reservations, ticketing, GDS operations, corporate travel, and customer experience.

Currently supporting Carnival Cruise crew travel operations, coordinating complex flight arrangements aligned with crew assignments and vessel schedules. Proven ability to manage high-volume, time-sensitive travel requirements, resolve complex booking issues, and coordinate effectively with global travel partners.

Crew Travel Specialist - Carnival Cruise – Cruise Administration Services, Inc. - Manila, Philippines

(2024-09)

• Assist crew members in selecting the flight that matches the cruise assignment based on the joining and sign-off dates of crew members
• Process new flight reservations, amendments, cancellations, and rebookings for crew members
• Advise team members on cabin selection, embarkation ports, travel documentation, and pre- and post-cruise arrangements
• Handle flight inquiries through phone, email, chat, or other channels
• Resolve booking issues, complaints, itinerary concerns, and service-related questions
• Coordinate with flight reservations, onboard operations, port services, hotels, airlines, and other travel partners when necessary
• Ensure crew members' information and booking details are accurate
• Assist in resolving flight-related pre-cruise operational issues

Travel Experience Specialist - Hopper - Manila, Philippines

(2021-05 - 2024-02)

• Support customers via chat, email, and voice to ensure they have the best post-booking service
• Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically processing voids, refunds with waivers, exchanges, and schedule changes
• Work with multiple GDS (Sabre, Amadeus) and a variety of internal tools and systems to assist guests with Hopper air bookings
• Help users navigate the Hopper app, troubleshoot bugs, and provide guidance on new features
• Constantly prioritize and re-prioritize a high volume of incoming travel requests for air customers
• Provide an exceptional level of customer service to all users who contact Hopper

Corporate Travel Executive - Pacific Arena Ltd - Singapore, Singapore

(2017-09 - 2019-04)

• Issues/re-issue business travel air tickets (domestic and international)
• Reserve flight bookings using GDS and airline websites for budget carriers
• Ensures business travelers' flight preferences such as seat assignments, frequent flyer programs, meal requests and travel documents
• Assists with visa processing and issuance
• Assists with hotel booking/reservation as well as chauffeur
• Prepares and issues X.O. to partnered accounts in Thailand, Philippines, and other countries

Travel Consultant - Hawaiian Airlines, Teleperformance - SM Fairview Quezon Philippines

(2016-08 - 2017-08)

• Assists with all travel-related services such as US domestic and international flight, meet and greet services
• Updates client profile and database for future travel requirements
• Monitors monthly targets and sales
• Assists on discounted air tickets for staff ID
• Functions as online web support through emails and phone calls
• Processes ticket reissuances and refunds

Senior Corporate Travel Consultant - Kanoo Corporate Travel - Dubai, United Arab Emirates

(2011-09 - 2015-07)

Handled and assisted big and busiest corporate accounts of Kanoo Travel in the Middle East (Siemens Account – 3 years / Johnson & Johnson – 1 year)

• Catered to more than 80 different international airlines for corporate clients' flight ticket requests
• Assisted with all travel-related services such as domestic and international tickets, holiday packages, car hires, meet and greet services, outbound/inbound visas, and travel insurance
• Investigated new travel destinations, hotels and other facilities and attractions
• Prepares, reviews and submits monthly stock reports to Revenue Accounts
• Maintains an updated corporate/company profile for future travel requirements
• Monitors monthly targets and sales

Travel Consultant - Seat Holidays - Dubai, United Arab Emirates

(2009-11 - 2011-01)

• Prepares custom-made tour packages for top and VIP clients
• Assists both retail customers and sub-travel agencies with their flight and hotel bookings
• Arranges the updated rates sent by contact tour operators into a competitive hotel package
• Issues hotel vouchers and tallies the daily sales reports
• Handles both the Visa Section and Ticketing/Reservations department

Ticketing/Reservations Officer - Dreamline Travel (IATA) - Dubai, United Arab Emirates

(2008-07 - 2009-07)

• Assists individuals or groups in planning their international travel
• Prepares TRF (Ticketing Request Forms) and Purchase Orders for paying travel products from other suppliers
• Sells and provides quotations for all travel-related products such as air tickets, hotels, tour packages, cruises, rail tickets, and travel insurance

Ticketing/Reservations Agent - Nexus Travel (IATA) - Manila, Philippines

(2007-04 - 2008-07)

• Issue manual and electronic tickets on domestic and international flights
• Investigates new travel destinations, hotels and other attractions
• Takes care of the provision of up-to-date passenger tariffs from different airlines

Bachelor - Tourism - Polytechnic University of the Philippines (2002 - 2006)

Balara Highschool (1996 - 2000)

Balara Elementary School (1990 - 1996)