E-COMMERCE VIRTUAL ASSISTANT | COPYWRITER & SEO SPECIALIST
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I'm an experienced Amazon Virtual Assistant and Copywriter with a proven track record of success in creating and optimizing product listings that drive visibility, engagement, and sales across various e-commerce platforms. Since 2022, I have worked as an E-Commerce SEO Specialist, Product Lister, and Content Writer, helping brands grow across Amazon FBA/FBM, Walmart, Shopify, and TikTok Shop through strategic SEO, compelling copywriting, and marketplace optimization. With hands-on experience managing seller accounts, I coordinate image and infographic creation, monitor listings and inventory, and collaborate with cross-functional teams to maintain accurate, strategic, and high-performing product pages.
My expertise extends beyond SEO and copywriting, with strong skills in customer service, social media management, B2B lead generation, cold calling, hybrid marketing, and sales. In addition, my background as a Quality Assurance Analyst strengthened my attention to detail, performance evaluation, and process improvement skills, allowing me to consistently deliver high-quality work in fast-paced e-commerce environments. I thrive in the ever-evolving online retail landscape, combining data-driven SEO strategies with persuasive content and customer-focused solutions to help brands increase visibility, drive sales, and build long-term customer trust.
Amazon SEO Specialist - Copywriter - Lucky 21
(2024-05 - 2026-04)
As an Amazon SEO Specialist and Copywriter at Lucky 21, I collaborated with vendors and buyers to deliver accurate, SEO-optimized product listings at least a month ahead of launch. Beyond creating content, I handled manual and bulk uploads via flat files, optimized all attributes, including A+ content, infographics, and alt text, with high-impact keyword phrases. I also resolved listing issues and worked directly with Amazon support to fix errors and ensure listings stayed active and compliant.
Amazon VA/Copywriter - TRIAREM
(2022-12 - 2024-05)
Quality Assurance Manager - CALLBOX INC/Contact DB Holdings - Davao - Davao
(2021-10 - 2022-12)
At Callbox, I was responsible for ensuring that only high-quality leads were passed on to clients by carefully evaluating each one against specific campaign requirements. I implemented and managed structured weekly and monthly review processes, providing personalized feedback and targeted coaching that significantly improved conversion rates. My role also involved in-depth research and analysis of lead data to ensure accuracy and relevance, along with creating detailed monthly reports to track performance against goals.
Collaboration was a core part of my work, I led team training sessions and fostered a culture of continuous improvement, driving more effective and consistent lead generation outcomes.
Outbound Sales Development Specialist - CALLBOX INC/Contact DB Holdings - Davao - Davao
(2020-10 - 2021-10)
I consistently met and exceeded appointment-setting targets by using a hybrid approach across voice and non-voice platforms, which improved both lead engagement and conversion rates. Leveraging my content writing skills, I developed persuasive scripts and messaging that resonated with prospects, leading to a notable increase in successful appointments. In addition to sourcing and researching high-quality leads, I managed LinkedIn accounts and executed outbound lead generation campaigns through LinkedIn, Zoho, and Apollo, combining email outreach with personalized engagement strategies.
I also implemented community-based lead generation tactics to build relationships and identify new prospects within targeted online spaces. My hands-on involvement in both sales and marketing workflows, along with strong CRM proficiency, ensured an organized, efficient lead management process that consistently delivered qualified opportunities to the sales team.
Customer Service Representative - Dreametry Inc.
(2018-06 - 2019-09)
As a Customer Service Representative at Dreametry Inc., I play a key role in ensuring seamless communication between the company and its customers. I manage various digital platforms to promptly respond to customer emails, messages, and inquiries, providing accurate information and support. I am responsible for placing orders, tracking shipments, and regularly checking the status of customer purchases to ensure timely delivery and satisfaction.
In addition to customer support, I provide consistent updates to management and clients regarding order progress and inventory levels. I help monitor ongoing marketing campaigns to track performance and provide insights, while also managing the company's social media accounts by responding to customer comments and inquiries, helping to build brand engagement and loyalty. My role also involves assisting in basic product design tasks to support the creative team and maintaining organized spreadsheets containing sensitive customer information to ensure data accuracy and privacy.
This multi-functional position requires strong communication, organization, and adaptability to meet the dynamic needs of the business and its clients.
Amazon SEO Specialist - Copywriter - AGM Attention Grabbing Media
(2022-05 - 2022-12)
SEO Specialist and Copywriter at Attention Grabbing Media (AGM), I optimized listings and content for both emerging and established U.S. supplement brands. I balanced short-term goals for medium and smaller clients with long-term strategies for larger accounts. After being promoted to Account Manager, I led client communications and ensured seamless execution across campaigns.
Social Media Manager - P-Beauty Hair
(2024-02 - 2024-05)
Social Media Manager and Virtual Assistant, I manage META Instagram, TikTok, Facebook, and website content. I create and schedule posts, captions, and blogs on time, ensuring consistency with the brand's voice. I also handle customer inquiries, engage with followers, and maintain website content to keep everything up-to-date and aligned with current campaigns.
Bachelor of Science - Secondary Education Major in English - University of Southeastern Philippines (2014-01 - 2015-12)
Bachelor of Science - Human Resource Management - Saint Alexius Colle of Marbel Inc. (2016-01 - 2017-12)
