Roel Liwag

BS Information Technology graduate with hands-on enterprise IT Support experience and customer-facing sales experience. Skilled in desktop support, Windows troubleshooting, PC imaging and deployment, hardware/software support, IT asset management, endpoint security, and basic networking. Also experienced in assisting customers, explaining products, building rapport, and supporting sales operations through family appliance business experience.

Adaptable, approachable, and confident communicating with users and customers in fast-paced environments.

IT SUPPORT SPECIALIST — Internship - Concentrix Baguio - Baguio

• Provided Level 1 technical support for Windows systems, hardware, software, peripherals, and basic network issues.
• Performed PC reimaging, OS deployment, software
• Conducted IT asset inventory, barcode scanning, serial-number verification, and equipment documentation.
• Delivered end-user technical support, documented resolutions, and collaborated with the IT team to resolve and escalate technical issues.

SALES & CUSTOMER SERVICE

• Assisted customers in selecting household appliances by understanding their needs, explaining product features, and providing practical recommendations.
• Handled customer inquiries, product demonstrations, basic price discussions, and sales assistance in a face-to-face setting.
• Developed strong communication and interpersonal skills through regular customer interaction, product presentation, and relationship building.

Bachelor of Science in Information Technology - Information Technology - University of the Cordilleras (2022 - 2026)