Branch Operations Manager - Motor Image Pilipinas Inc.
(2026-02)
- In charge of Service operations and manpower for all branches. Report and monitor service revenue and intake of all branches.
- Monitor necessity of the tools and equipment needed, handle and resolve customer complaints, set business plans and encourage staff to meet goals, monitor outstanding repair orders, implement service bulletin provided by SBR, conduct regular branch audit
ASM (Aftersales Manager) - Honda Cars Cainta Gateway
(2025-08 - 2026-01)
Handles aftersales operation for Honda Cars Cainta- Supervised, managed and mentored a team of 24 individuals which ensured service quality, DCSI, retention, and achieved our department profit based for both internal target and HCPI target.
- Achieved target revenue goals by assisting in the development of aftersales plans and monitoring of each target, promotions from HCPI for service intake, retails sales and parts wholesales. Exceeds by 27% based on HCPI target for Year 2025.
- Monitor year to date KPI achievement for PM, GR and BP Retails sales and intake, Parts wholesales, Lubes and fully synthetic shares and DCSI ratings.
- Collaborated with Honda Cars Philippines Inc. on monitoring parts whole sales & waiting parts, programs & promotions, technician and service advisor training & and certification, and customer concern resolution.
- Analyzed and monitored workshop performance PM, GR nd BP, work in progress repairs, units received per day and workshop capacity to achieve our monthly target.
- Performed Audit on workshop process, warranty process & claims, discount approvals, workshop, parts inventory and reception documents.
- Checking and monitoring of BP repair claims and estimate and insurance approval. Monitoring of BP repair pipelines, parts ordering & arrival and scheduling of repairs and repair completion.
After-Sales Manager-Multi Brand - Inchcape-ICATS ASIAN MOTORS INC. - Mazda C5 Pasig & Changan Auto Pasig
(2024-03 - 2025-06)
Supervised, managed and mentored a team of 22 individuals which ensured service quality, customer satisfaction, retention, and achieved our department profit based on company target.
- Achieved target revenue goals by assisting in the development of aftersales plans and monitoring of each individual target and KPI's. Exceeded company yearly revenue by 7%, consistently achieved monthly target, and hit our milestone on May & July 2024. Recognized as Service Manager of The Year 2024 by Mazda Philippines.
- Collaborated with Mazda Philippines and Changan Distributor on monitoring parts whole sales & waiting parts, programs & promotions, technician and service advisor training & skills Olympics, and customer concern resolution.
- Analyzed and monitored workshop performance, work in progress repairs, units received per day and workshop capacity to achieve our monthly target.
- Performed Audit on workshop process, warranty process, discount approvals, workshop and reception documents.
- Directed and scheduled the activities of all department employees training, leave approvals and designated tasks. Ensured customer concerns are handled well and resolve on a timely manner. Monitored workshop needs and requests. This includes checking and reporting any hazards on workshop and reception equipment to be scheduled for repair if needed.
- Served as a Pollution control officer for DENR and LLDA.
Service Head - Motor Image Manila Inc. - Subaru BGC/Subaru C5 Pasig
(2017-09 - 2024-02)
Supervised, managed and mentored a team of 19 individuals which ensured service quality, customer satisfaction & retention and achieved our department profit according to company guidelines.
- Ensured target revenue goals are achieved by assisting in the development of aftersales plans and monitoring of each individual to achieve their KPI and targets.
- Hit monthly revenue target and highest percentage achievement on revenue. Received recognition as Outstanding service executive for 2019, 2021, 2022 and 2023 for all Motor Image Branches.
- Collaborated with National Aftersales and Branch Operation Service Manager on monitoring parts whole sales & waiting parts, programs & promotions, technical training for Technician and Service Advisor, and customer concern resolution.
- Analyzed workshop performance, work in progress repairs, unit received per day and workshop capacity to achieve our target revenue each and every month. Performed Audit on workshop process, warranty process, discount approvals, and workshop & reception documents.
- Directed and scheduled activities of all department employee's trainings, leave approvals and designated task.
- Reviewed and analyzed customer complaint and ensured customer concerns are handled well and resolved on a timely manner.
- Monitored workshop needs and request. This includes reporting of any hazards on workshop and reception equipment for schedule of repair if needed.
- Served as Pollution control officer for DENR and LLDA.
Senior Service Advisor - Motor Image Manila Inc. - Subaru BGC
(2012-11 - 2017-09)
Service Advisor - Global City Auto Sales Inc. Autohub - Ford Global City
(2006 - 2012)
Service Advisor- Job Controller - CATS ASIAN CARS INC. - Mazda Greenhills
(2005 - 2006)
Cadet Engineer - Monark Equipment Inc.
(2004 - 2005)
