Jerome Alzona

Dynamic operations professional with 10+ years of expertise in the automotive sector. Proven track record in scaling aftersales departments, optimizing multi-million peso budgets, and building customer-centric cultures from the ground up for global brands

Aftersales Manager - Bristol Motorcycle

(2025-09)

• Spearheaded the development of the company's first comprehensive Aftersales SOP, aligning daily operations and growth strategy.
• Renegotiated contracts with 5+ technical suppliers, securing better terms that improved departmental efficiency.
• Overhauled the customer complaint system, resulting in a documented increase in service productivity and client satisfaction.

Service Manager - Geely Quezon Avenue

(2024-03 - 2024-11)

• Authored and managed the 2024 annual budget, consistently maintaining operations and financial projections.
• Mentored a team of service staff, implementing a "Value-Based Support" training program that improved team output and technical detail accuracy.
• Implemented new diagnostic software tools to streamline the "full cycle" request solving process.

Service Manager - Suzuki Abad Santos

(2022-07 - 2024-01)

• Redesigned the internal service flow, reducing customer waiting times by an estimated 20%.
• Developed a follow-up protocol for post-service support that significantly boosted customer return rates for routine maintenance.

Aftersales Manager Consultant - Country Motor Bikes / New Moto Marketing Corporation

(2021-07 - 2025-01)

• Developed and documented procedures and systems, improving the efficiency of the Service & Support department.
• Coordinated the full department and mentored team members to align with company values and deliver exceptional customer support.
• Established annual budgets and supervised technical contracts with suppliers to support business goals.
• Managed the full cycle of client enquiries and complaints, improving satisfaction and communication.

Spare Parts Manager - Powercycle / Transcycle

(2020-01 - 2021-07)

Aftersales Manager - Premiumbikes / Summit Superbikes

(2018-03 - 2019-06)

• Engineered and documented standardized procedures for Service & Support, enhancing department efficiency and aftersales workflow.
• Managed the full scope of Aftersales Support operations, mentoring team members on company values and productivity standards to ensure high-quality output.
• Formulated and managed annual department budgets aligned with corporate business plans; supervised and technically vetted all supplier contracts.
• Acted as the senior point of escalation for complex client complaints, overseeing the full resolution cycle to maintain high satisfaction levels.
• Directed daily inventory audits and prepared comprehensive performance reports to track parts availability and staff productivity.
• Ensured the delivery of precise technical support and streamlined communication channels between the service staff and the client base.

Sales and Technical Manager - Skylight Autohub Inc.

(2015 - 2017)

Resolved complex technical development concepts and streamlined project implementation for environmental projects.

Assistant Manager – Fleet Services - UAAGI / Foton Balintawak

(2013 - 2015)

Coordinated high-volume fleet support activities and optimized internal service processes.

Service Advisor - Hyundai Global City & Great Wall Motors

(2010 - 2012)

Consistently exceeded upsell targets for products and services while maintaining high warranty protection standards.

Barangay Councilor (Kagawad) - City of Manila - District IV, City of Manila

(2007 - 2010)

Head of Peace and Order; formulated policies and managed community resources for Barangay 430.

Assistant to Head Mechanic - Pandacan TSCI

(2007 - 2010)

Developed core technical diagnostic skills for mechanical and electrical vehicle malfunctions.

Technical Trainer / Lead Mechanic

• Conducted technical training programs for staff based on Yamaha's "Train the Trainer" 2023 standards.
• Managed daily workshop operations, ensuring high-quality vehicle servicing and safety compliance.
• Drafted technical reports and presentations using MS Office for management reviews.

Senior Auto Mechanic / Service Advisor

• Provided hands-on mechanical repair and servicing for diverse vehicle models.
• Applied UAAGI Foton training to improve customer satisfaction and retention rates.
• Translated complex technical issues into clear explanations for clients to ensure informed decision-making.

College of Law (Undergraduate) - Law - Universidad De Manila (2010-06 - 2012-10)

Technical Certification - Automotive Repair and Servicing - Meralco Foundation, Inc. (MFI) (2007-01 - 2007-03)

Bachelor of Science - Commerce - Philippine Christian University (1993-06 - 2001-10)