Aftersales Manager - Bristol Motorcycle
(2025-09)
- Spearheaded the development of the company's first comprehensive Aftersales SOP, aligning daily operations and growth strategy.
- Renegotiated contracts with 5+ technical suppliers, securing better terms that improved departmental efficiency.
- Overhauled the customer complaint system, resulting in a documented increase in service productivity and client satisfaction.
Service Manager - Geely Quezon Avenue
(2024-03 - 2024-11)
- Authored and managed the 2024 annual budget, consistently maintaining operations and financial projections.
- Mentored a team of service staff, implementing a "Value-Based Support" training program that improved team output and technical detail accuracy.
- Implemented new diagnostic software tools to streamline the "full cycle" request solving process.
Service Manager - Suzuki Abad Santos
(2022-07 - 2024-01)
- Redesigned the internal service flow, reducing customer waiting times by an estimated 20%.
- Developed a follow-up protocol for post-service support that significantly boosted customer return rates for routine maintenance.
Aftersales Manager Consultant - Country Motor Bikes / New Moto Marketing Corporation
(2021-07 - 2025-01)
- Developed and documented procedures and systems, improving the efficiency of the Service & Support department.
- Coordinated the full department and mentored team members to align with company values and deliver exceptional customer support.
- Established annual budgets and supervised technical contracts with suppliers to support business goals.
- Managed the full cycle of client enquiries and complaints, improving satisfaction and communication.
Spare Parts Manager - Powercycle / Transcycle
(2020-01 - 2021-07)
Aftersales Manager - Premiumbikes / Summit Superbikes
(2018-03 - 2019-06)
- Engineered and documented standardized procedures for Service & Support, enhancing department efficiency and aftersales workflow.
- Managed the full scope of Aftersales Support operations, mentoring team members on company values and productivity standards to ensure high-quality output.
- Formulated and managed annual department budgets aligned with corporate business plans; supervised and technically vetted all supplier contracts.
- Acted as the senior point of escalation for complex client complaints, overseeing the full resolution cycle to maintain high satisfaction levels.
- Directed daily inventory audits and prepared comprehensive performance reports to track parts availability and staff productivity.
- Ensured the delivery of precise technical support and streamlined communication channels between the service staff and the client base.
Sales and Technical Manager - Skylight Autohub Inc.
(2015 - 2017)
Resolved complex technical development concepts and streamlined project implementation for environmental projects.
Assistant Manager – Fleet Services - UAAGI / Foton Balintawak
(2013 - 2015)
Coordinated high-volume fleet support activities and optimized internal service processes.
Service Advisor - Hyundai Global City & Great Wall Motors
(2010 - 2012)
Consistently exceeded upsell targets for products and services while maintaining high warranty protection standards.
Barangay Councilor (Kagawad) - City of Manila - District IV, City of Manila
(2007 - 2010)
Head of Peace and Order; formulated policies and managed community resources for Barangay 430.
Assistant to Head Mechanic - Pandacan TSCI
(2007 - 2010)
Developed core technical diagnostic skills for mechanical and electrical vehicle malfunctions.
Technical Trainer / Lead Mechanic
- Conducted technical training programs for staff based on Yamaha's "Train the Trainer" 2023 standards.
- Managed daily workshop operations, ensuring high-quality vehicle servicing and safety compliance.
- Drafted technical reports and presentations using MS Office for management reviews.
Senior Auto Mechanic / Service Advisor
- Provided hands-on mechanical repair and servicing for diverse vehicle models.
- Applied UAAGI Foton training to improve customer satisfaction and retention rates.
- Translated complex technical issues into clear explanations for clients to ensure informed decision-making.
