Rojen Alcen

Customer Service Representative in non-voice support, specializing in customer assistance through chat and email. Skilled in issue resolution, written communication, customer satisfaction, and multitasking in fast-paced environments. Committed to delivering efficient, accurate, and customer-centric service while meeting performance goals.

Player Engagement Support at Keywords Studios Manila (2026 – Present)

• Provided player support through email and chat channels for a gaming company in a remote work environment.
• Assisted players with technical issues, in-game concerns, and general inquiries while maintaining high customer satisfaction.
• Effectively managed multiple cases, ensured accurate documentation, and delivered prompt resolutions in accordance with company policies and service standards.

Customer Service Representative at AFNI (2025 – Present)

Customer Service Representative with 4 months of experience providing non-voice support for a telecommunications account.

• Assisted customers through chat by resolving billing, account, and service-related inquiries while maintaining high standards of customer satisfaction.

Trainer at Teleperformance (2024 – 2025)

Served as a Trainer for a non-voice travel account, delivering training, coaching, and performance support to customer service representatives while ensuring compliance with quality and operational standards.

Customer Service Representative at Teleperformance (2024)

• Provided chat and email support for a travel account, assisting customers with reservations and travel-related inquiries.
• Consistently exceeded performance expectations and earned a promotion based on strong results and dedication.

Bachelor of Education – Immaculada Concepcion College (2023)