Romel E. Makig-Angay

Retail and supermarket operations leader with 11+ years of experience across supermarket management, department leadership, inventory control, merchandising, sales execution, customer service, and team supervision. Currently serving as Store Operations Manager at Gaisano Grand Mall Koronadal, with previous experience as Supermarket Manager at Felcris Centrale Mall. Recognized for leadership, sales performance, employee contribution, and operational excellence.

Skilled in coordinating cross-functional teams, maintaining operating standards, and supporting sales and service objectives.

Store Operations Manager - Gaisano Grand Mall Koronadal - Koronadal City, South Cotabato

(2022-10)

• Oversee daily store operations and support consistent execution of company operating standards.
• Supervise and support department supervisors and store personnel to maintain efficient workflows and accountability.
• Monitor stock levels, replenishment, and merchandise availability to help reduce out-of-stock situations.
• Coordinate with suppliers, merchandisers, and warehouse teams on deliveries, promotions, and product presentation.
• Review sales performance and support action plans to achieve store sales targets and improve customer service.
• Promote compliance with company policies, operational procedures, and workplace safety requirements.

Supermarket Department Head - Gaisano Grand Mall of Calinan - Calinan, Davao City

(2018-06 - 2022-10)

• Directed daily department activities, staff deployment, merchandising, pricing accuracy, and stock replenishment.
• Led, coached, and supported team members to meet service, sales, and operational goals.
• Conducted inventory counts, stock audits, and reconciliations; coordinated with suppliers and merchandisers on availability and promotions.
• Prepared operational reports and implemented company procedures, safety practices, and loss-prevention measures.

Supermarket Department Head - Gaisano Grand Mall of Toril - Toril, Davao City

(2022-04 - 2022-07)

• Managed daily department workflow, monitored inventory and replenishment, and supported customer complaint resolution.
• Tracked department sales performance and coordinated with staff to maintain product availability and presentation.

Supermarket Department Head - Gaisano Grand Mall of Kidapawan - Kidapawan City, North Cotabato

(2020-12 - 2022-04)

• Coordinated supplier and merchandiser activities for product deliveries, promotional execution, and stock availability.
• Performed inventory counts and reconciliations to identify discrepancies and help minimize shrinkage.
• Prepared daily, weekly, and monthly operational reports.

Supermarket Manager - Felcris Centrale Mall - Quimpo Boulevard, Davao City

(2015-03 - 2018-06)

• Managed overall supermarket operations with focus on efficient workflow, sales objectives, customer satisfaction, and profitability.
• Led department heads, supervisors, and store employees to deliver operational and sales targets.
• Implemented sales and service initiatives and monitored inventory movement to address shortages and overstocking.
• Oversaw purchasing, receiving, warehousing, and replenishment while maintaining food safety, sanitation, and company standards.

Bachelor of Science in Secondary Education - Major in English (BSEd English) - Ramon Magsaysay Memorial Colleges–Marbel, Inc. (2023 - 2026)

Bachelor of Science in Fisheries - Major in Aquaculture - Davao del Norte State College (2010 - 2014)