Operations & Marketing Project Manager at Medium Interactive (2026-06 – Present)
Manage day-to-day project execution for a full-service digital marketing agency, turning client strategy into scoped ClickUp tasks across a team of 8 to 10 developers, designers, writers, SEO and ads specialists supporting roughly 15 active client accounts.
- Run SEO strategy end to end, from site audits and competitor analysis to keyword research, and built a repeatable audit methodology (site fetch, competitor fetch, gap analysis, tiered recommendations, task drafting) used across multiple accounts.
- Own on-page SEO execution and WordPress QA, including title and meta rewrites, internal linking, and schema planning. Scoped a multi-page service restructure across several verticals for an industrial client, led mass demand-page planning for a manufacturing client, and identified and resolved keyword cannibalization and duplicate content issues across multiple accounts.
- Build and maintain monthly SEO reports using a structured 3-part formula covering visibility, content and keyword story, and leads.
- Manage local SEO and Google Business Profile optimization, including category tuning and heat map tracking.
- Track leads and channel performance in HubSpot, coordinate specialist workloads without micromanaging, and evaluated AI tool integrations (ClickUp, HubSpot, Klaviyo) for workflow automation, flagging data access requirements ahead of rollout.
Social Media Manager at Regalux (2025-07 – Present)
- Handled end-to-end content creation across posts, reels, and stories — keeping the brand's feed active, engaging, and consistent. I stayed on top of viral trends and worked quickly to adapt them to the brand's voice before the moment passed.
- Also managed product collaborations, coordinating with partners to produce content that felt natural rather than forced.
- All copy and visual assets were handled in-house, with copywriting and Canva editing done personally to keep the creative output tight and on-brand.
Marketing Associate | Project Manager at Bercha Consulting (2025-05 – 2026-06)
- Led the end-to-end lifecycle of startup application projects, from initial scoping through live marketplace deployment. Managed remote cross-functional teams by setting clear milestones, tracking deliverables in Trello, and coordinating daily async communication via Slack to keep development on schedule.
- Handled developer and staff recruitment directly through LinkedIn — sourcing, screening, and onboarding engineers, QA specialists, and operations support based on project needs. Built hiring pipelines that allowed the team to scale quickly as project requirements evolved.
- Owned the full app publishing process across Microsoft AppSource (Azure), HubSpot Marketplace, and Google Workspace Marketplace — handling submission requirements, compliance documentation, partner account vetting, and post-launch monitoring to ensure apps met each platform's standards.
- Ran SEO and email campaign management to support app visibility and user acquisition, using Klaviyo for lifecycle workflows and lead nurturing sequences. Conducted market research to identify gaps and sharpen positioning before launch.
Virtual Assistant at HMWorks Pte. Ltd. (2022-12 – 2024-10)
Provided executive-level administrative support including calendar management, appointment setting, venue bookings, and email management. Drafted client agreements, produced market research reports, and handled copywriting and graphic design tasks using Canva and Adobe Photoshop. Acted as a reliable operational backbone for the executive team, ensuring nothing fell through the cracks.
Credit Repair Specialist at Got Credit? LLC (2022-12 – 2024-10)
- Managed credit dispute resolution for clients by drafting dispute letters, coordinating with credit bureaus, and tracking case progress through to resolution. Handled a high volume of email-based client communication, maintained accurate records, and ensured clients understood their rights and the status of their cases throughout the process.
Order Management at Avas Flowers (2021-04 – 2021-09)
- Managed inbound and outbound customer calls for order processing, tracking, and support. Coordinated order fulfillment and resolved delivery issues, maintaining high customer satisfaction in a fast-paced, volume-heavy environment.
Customer Service Representative at Sykes Asia (2019-04 – 2019-10)
- Handled inbound calls for a financial account, troubleshooting credit card issues and resolving customer concerns with accuracy and professionalism.
