Rommel Ladroma

Cooking and Preparing meals, doing laundry and performing housework and maintenance Assisting with daily living tasks, such as dressing, toileting, bathing, grooming and eating Supporting mobility (helping with walking, transfers or using mobility aids)

Caregiver - BlueSkies Homes at Descanso - San Diego, California

(2024-01 - 2024-07)

• Cooking and Preparing meals, doing laundry and performing housework and maintenance
• Assisting with daily living tasks, such as dressing, toileting, bathing, grooming and eating
• Supporting mobility (helping with walking, transfers or using mobility aids)
• Taking residents to their medical appointments or personal errands if requested by the family
• Managing medications to ensure residents take doses as prescribed
• Managing centrally stored Medications Inventory to keep track of its expiration and quantity
• Identifying and addressing safety issues in the home or facility
• Keeping accurate residents records of care provided
• Communicating with OT PT CNA MD NP regularly about residents care plans
• Communicating with Family, Relatives, External Caregiver, Conservator or SPA for any requests or concerns of residents
• Tending to residents' social and emotional needs by joining them in activities and providing companionship

Caregiver - BlueSkies Homes at Keyport - San Diego, California

(2025-12 - 2026-05)

• Cooking and Preparing meals, doing laundry and performing housework and maintenance
• Assisting with daily living tasks, such as dressing, toileting, bathing, grooming and eating
• Supporting mobility (helping with walking, transfers or using mobility aids)
• Taking residents to their medical appointments or personal errands if requested by the family
• Managing medications to ensure residents take doses as prescribed
• Managing centrally stored Medications Inventory to keep track of its expiration and quantity
• Identifying and addressing safety issues in the home or facility
• Keeping accurate residents records of care provided
• Communicating with OT PT CNA MD NP regularly about residents care plans
• Communicating with Family, Relatives, External Caregiver, Conservator or SPA for any requests or concerns of residents
• Tending to residents' social and emotional needs by joining them in activities and providing companionship

TNVS Driver/Operator - UBER Philippines - Philippines

(2016-07 - 2018-04)

Act as an independent contractor to transports passengers from pickup to destination using the UBER app. Key responsibilities include navigating routes via GPS, maintaining a clean, eligible vehicle, ensuring rider safety, and providing excellent customer service to maintain high user ratings.

TNVS Driver/Operator - GRAB Philippines - Philippines

(2018-04 - 2025-11)

Act as an independent contractor to transports passengers from pickup to destination using the GRAB app. Key responsibilities include navigating routes via GPS, maintaining a clean, eligible vehicle, ensuring rider safety, and providing excellent customer service to maintain high user ratings.

IT Support - NCH Software

(2010-04 - 2016-07)

• Manage Software Support customer service, pre-sales questions, refunds, manual invoices, CD & Manual mail-outs
• Managed the technical support queue for 'Registration Queue' which consists of technical, informational and registration issues
• Handling Weekend support
• MAC users support
• Offer standard Level 1 support to unpaid customers in order of priority
• Responsible on the daily routine to make sure that the tickets are answered in a timely manner
• Run tests on software installations and re-installations using client PC
• Provide customer's information from the old log files
• Used Regsystem to change registration information in the older log files for reactivation
• Assist customer on how access for Additional Payments for their Software
• Assist customer how to pay for CD-ROM and manuals when not purchased with the software
• Handle Retail/reseller queue like Frys, MicroCenter, CompUSA/TigerDirect, Apple.com

Technical Support / Help Desk Operator - TouchStar Software - Unit 9C, Strata 2000 Bldg. Emerald Ave., Ortigas Center, Pasig City

(2008-03 - 2009-03)

Monitor, track and maintain the computer systems and networks of an organization. Install and configure computer systems servers and users, diagnose hardware/software faults and solve technical problems, either over the phone or on site. Use remote access software with client permission to troubleshoot the server if client is either work from home or in the office.

Handled technical troubleshooting within general application environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

• Supports Inbound/Outbound calls for installation, upgrade, update, configuration and troubleshooting of Dialer, SQL Server, Administrator Workstation and Agent Workstation, Desktop or Notebook
• Supports hardware and software issues
• Internet connectivity issues and router issues
• Support 3rd party application including procedural, documentation
• Troubleshooting Dialogic card and NMS Cards
• Create and modify IVR routines for Inbound, Outbound and Message Blasting Campaigns
• Scripting, Debt Collection Software and CRM Integration
• Leads optimization, Report generation and analysis
• Ensuring the smooth running of computer systems. Tasks vary depending on the size and structure of the organization
• Support out of scope issues if necessary

Owner/Manager/Technician - The Crib Internet & Service Center - 537 K Boni avenue, Brgy New Zaniga, Mandaluyong City

(2003 - 2010)

An Internet Café providing IT Services & PC Repair. Responsible for the overall operation of the shop, managing the revenue and cost elements and income statement as well as the day-to-day technical operations. Responsible for the development, design and improvement of the product and services.

• Maintain 40 computers using Intel and AMD in Windows environment
• Client PC's and server have logmein installed
• Update and patch Games weekly specially Online Games
• Centralized a file printing operation
• Diagnose and troubleshoot a seriously corrupt hard disk drive
• Setup Local Area Network (LAN) connectivity using a router networking device and a PLDT Broadband capability
• Manage the network with a server computer using HandyCafe And Cafezee Internet Cafe Software Management
• Responsible in diagnosing and preventing virus threats and malicious software's (malwares)
• Computer management set up computer security such as User's account, high performance firewall and updated anti-virus software
• Identify software/hardware problem
• Detect physical bad sectors on hard disk drives
• Restoring a corrupted operating system
• Ensure all client PC is working properly at all times
• Reformat computers if needed
• Protect clients pc using anti virus and Deepfreeze
• Assist clients both students and professionals

Kitchen/Banquet Staff - Mandarin Hotel - Makati Avenue, Ayala, Philippines

(2000-01 - 2003-09)

Assigned in kitchen assisting a cook in the preparation and cooking of a varied menu and basic, and a Banquet staff to serve food and to set up Table, and was assigned in Malacañang Palace and Embassies every time Mandarin Hotel was ask to cater them.

Knowledge of: Kitchen sanitation and safety measures; food handling sanitation; customer relation, principles, procedures, and equipment used in the storage, care, preparation, cooking, and dispensing of food in large quantity; methods and procedures used in the operation, cleaning, and care of utensils, equipment, and work areas.

Supervisor/Dough Making - Pizza Hut - SM City, Quezon City, Philippines

(1997-05 - 1999-12)

Assigned in kitchen at Dough making station. Supervise kitchen staff work ensuring that the productivity and quality standards are met and energize them to get their tasks done. Duties include measuring and mixing ingredients into dough according to Standard.

Include

Rolling, cutting and placing to different pan according to specification. Assigned in Pizza Make up station and Pasta Station during peak hours. Of all the skills, knowledge and traits it is important for us to posses, the most important ones of all are a sound knowledge of hygiene and safety standards in the kitchen, and the discipline to enforce those standards.

Service Crew - KFC - Shangri-La, Pasig, Philippines

(1994-02 - 1997-04)

Assigned as Cook and service crew, Prepare and Cook chicken using pressure fryer for the original recipe chicken and an open fryer for Hot and crispy. Responsible for the chicken stocks raw or cooked and inventory of ingredients. Mixing and preparing coleslaw, macaroni salad, pasta, mashed potato, sandwiches attending customers needed, preparing tables for a meal, taking customers' orders, serving drinks and food, and cleaning up before, after and during servings in a restaurant.

Computer Programming & Operations - STI Computer College (1997)

High School - Jose Rizal University (1992) Kalentong, Mandaluyong

Elementary - Jose Rizal University (1988) Shaw Blvd. Mandaluyong