Roque Cagara

Results-driven professional with over four years of experience as a Head Waiter in the food service industry, with proven expertise in team leadership, customer service, staff training, time management, and daily operations management. Skilled in handling diverse teams, coordinating workflows, resolving concerns, and maintaining high-quality service standards in fast-paced environments. With an Associate Degree in Computer Technology, I bring a strong combination of technical knowledge, adaptability, problem-solving skills, and a willingness to continuously learn and grow.

My background has strengthened my ability to communicate effectively, manage multiple responsibilities, support team performance, and adapt to changing business needs. Highly motivated to contribute to organizational success through strong leadership, operational support, and effective coordination. I am committed to delivering excellent results, building positive working relationships, and creating a productive, efficient, and customer-focused work environment through dedication, professionalism, and a strong work ethic.

Head Waiter Cashier - GILTOP RESTOBAR

(2017-09 - 2019-03)

Experienced in providing excellent customer service by assisting customers, taking orders, processing payments, and handling cash transactions accurately. Demonstrates strong task management skills by efficiently prioritizing responsibilities, managing multiple tasks in a fast-paced environment, and ensuring smooth daily operations. Possesses strong communication skills, effectively interacting with customers, team members, and supervisors to address concerns, provide information, and maintain a positive dining experience.

Committed to accuracy, professionalism, teamwork, and customer satisfaction.

Captain Waiter and Cashier - SWEET BASIL

(2022-10 - 2026-03)

An experienced and customer-focused Head Waiter and Cashier with a proven ability to deliver exceptional service in fast-paced dining environments. Skilled in assisting customers, managing orders, processing payments, and handling cash transactions with accuracy and efficiency. Demonstrates strong task management abilities by effectively prioritizing responsibilities, coordinating daily operations, and ensuring smooth service flow during peak hours.

Possesses excellent communication and interpersonal skills, enabling positive interactions with customers, team members, and management while resolving concerns professionally. Passionate about creating outstanding guest experiences, fostering teamwork, maintaining high service standards, and contributing to the overall success of the organization.

Elementary - Rizal Elementary School, Dulag Leyte (2009-06 - 2010-03)

Secondary - Mandaluyong (2014-06 - 2015-03)

Associate Degree - Computer Technology - Bernardo College / Las Pinas (2016-06 - 2017-03)