Roque Ferrer

I am a Law graduate and is looking forward to taking the BAR.

I am a Virtual Assistant. I am also an Independent Travel Manager.

I was an IT Cloud Support and Systems Engineer.

Im looking for an online job that can help support my family. :)

Virtual Assistant at STUFF Inc (2023 – Present)

• Perform price comparisons and make recommendations for services and products
• Schedule meetings and appointments
• Contact businesses by email and by phone
• Book travel and accommodations
• Manage communications with service providers
• Compare quotes
• Prepare customer spreadsheets
• Organize calendars
• Create presentations and documents as assigned

IT Specialist at Infor (2016-12 – 2020-09)

• Working knowledge of Infor S3 ERP Suite's technical infrastructure, development environments, and third party products used to support the Infor S3 applications
• Strong technical consulting skills surrounding Infor S3 application (and related thirdparty) MSCM (Supply Chain), LMGHR, (HR) Talent Management. Mingle. IFS
• technologies and tools in order to perform product installations, upgrades and related consulting/training activities
• Performs funconal analysis, program analysis, testing and debugging to resolve customer reported issues
• Provide User Access and Identity Management
• Active Directory account creation, OS account creation
• Permission Access. FTP access
• Coordinating Lawson's participation in the client's project which includes software installation, technical training, consulting, system administration and maintenance
• Provides clients with consulting expertise and best practice recommendations around enhancing the standard Infor products, tool utilization, staging of enhancements
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
• Full environment restarts using Cloudsuite Portal Websphere Integrated Console Management
• Manages Lawson Portal Access. Lawson Interface Desktop, Lawson System Administration

Senior IT Specialist at Infinit-O Manila (2011-04 – 2016-12)

• Handles Active Directory Tasks
• Exchange Admin
• Updating Sybase Central. Database
• Daily monitoring of Servers
• Create and Modify accounts in Cerner (An app used by the Medical Coders and Nurses)
• Handles after office hours Ticket Requests
• Handles VPN connection of users. Keeps the password for vpn
• Assist users remotely using LogmeinRescue
• Assist users in the office
• Handles reboot of servers in Vmware

WINTEL Support Engineer at Hewlet-Packard Asia (2008-07 – 2011-04)

• Provide Level 1 Global Server Remote Management Administration for Windows 2003 server
• Provide Level 1 Global Server Remote Management Administration Citrix Presentation Server
• Provide Level 1 Global Server Remote Management Administration VMware ESX servers
• Active Directory. User, Distribution list creation, modification
• Data Protector Manager backup monitoring
• Accept qualified customer calls and Level 1 System Support Engineer Incidents
• Monitors, categorizes and prioritizes all incidents using HP OpenView (a monitoring tool)
• Handles end-to-end delivery of SLAs (Service Level Agreements) for assigned accounts
• Resolves known errors related to Windows 2003 platforms
• Check all virus definitions are up to date, create a report and send it via email
• Confirm and ensure that all required services and monitoring tools are up and running
• Incident Management: Accept calls/requests from authorized user, log and categorize incidents, fault isolation of incidents, track incident progress, resolve incidents, and manage transfer / elevation / escalation of incidents
• Problem Management: Investigation of Problem Management activities through repetitive Incident, and unknown root cause identification
• Operations Management: Fault Monitoring – 7 X 24 Reactive and facilitate communications during preventive maintenance activity
• Change Management: Maintain constant visibility and awareness of all scheduled changes

Juris Doctor in Law – Camarines Norte School of LAW (2021 – 2025)

Bachelor of Science in Information Technology – Colegio de San Juan de Letran (2003 – 2008)