Sales Specialist - LawnStarter
(2024-02)
- Catered to sales calls that reach about 200 calls/week
- Elaborate to clients the lawn services platform and match lawn care professionals with homeowners
- provide job estimates and successfully book and upsell customers for recurring services
Chat and Email Support Tier III - LawnStarter
(2024-02)
- Provide Tier III written support to homeowners and professionals.
- Handle scheduling, service, billing, payments, refunds, and accounts.
- Support professionals with jobs, service concerns, and customer requests.
- Investigate escalated cases and coordinate with internal teams.
- Review account details, resolve disputes, and document case actions.
- Manage follow-ups and multiple cases in a fast-paced environment.
Healthcare Recruiter - Premium Medical Staffing Solutions
(2023-08 - 2023-10)
- Catered to calls regarding recruitment inquiries on healthcare clinicians
- Source healthcare clinicians for different affiliate partner facilities
- Interview clinicians as initial requirement for recruitment
- Process pre-employment requirements ton complete for recruitment
- Serves as liaison between the compliance officers and the clinicians
Sr Reference File Maintainer Associate (in Healthcare LOB) - IQVIA Solutions
(2021-01 - 2024-01)
- Perform research such as Internet search, Database matches, etc. to gather information from third parties that will augment the completeness or accuracy of reference data
- Communicate with physicians, clinicians and facility administrators
- Perform outbound phone verification of details on prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
- Performs ad hoc data analysis and participates on various process improvement as needed.
- Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in existing data.
Customer Service Manager - E2 POWER OCBC BANK SDN BHD (Malaysia) - Malaysia
(2014-06 - 2019-06)
- Handled Credit Card inquiries such as balance and transaction.
- Rebate computation, Interest and Fee Computation
- Card Termination
- Providing Splendid customer services to customers in a friendly and courteous manner at all times
- Improve customer's banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Inform and suggest new products to customers.
Account Manager - Advance Credit Management
(2013-10 - 2014-05)
- Offers effective ways on managing clients credits status.
- Collects payments of client
- Forwarding accounts for legal actions or purposes
- Updating data base of each client.
- Generate sales for a portfolio of accounts and reach the company's sales target
- Manage and solve conflicts with clients
- Interact and coordinate with the sales team and other staff members in other departments working on the same account
Account Manager - IF Outsourcing Inc
(2013-05 - 2013-10)
- Offers effective ways on managing clients credits status.
- Collects payments of client
- Forwarding accounts for legal actions or purposes
- Updating data base of each client.
- Generate sales for a portfolio of accounts and reach the company's sales target
- Manage and solve conflicts with clients
- Interact and coordinate with the sales team and other staff members in other departments working on the same account
COS Support Specialist /Podium Desk Officer - West Contact Services Inc
(2012-02 - 2013-04)
Customer Service Representative - West Contact Services Inc
(2009-10 - 2012-02)
Collections Agent - NCO Group Manila
(2009-01 - 2009-10)
