Roziel Ann Mayo

Customer Experience Specialist with 2+ years of experience delivering exceptional customer support, Skilled at resolving customer concerns efficiently, building strong relationships, and experienced in handling inquiries and troubleshooting issues, A proactive, detail-oriented professional with strong communication, problem-solving, and multitasking abilities, committed to providing service that exceeds customer expectations.

Customer Experience Specialist at Jazzy Technical Services- A Authorized Samsung Service Center (2024-04 – 2026-04)

• Responding to customer inquiries via phone, email, chat, or social media.
• Resolving customer complaints and providing effective solutions.
• Providing accurate information about products and services
• Escalating complex issues to the appropriate department when necessary.
• Identifying customer needs and recommending suitable products or services.
• Processing orders, returns, refunds, and account updates.
• Assisting customer's for simple troubleshooting of rheir device

Customer Experience Agent at Alorica Philippines (2026-05 – Present)

• Responding to customer inquiries via phone call
• Resolving customer complaints and providing effective solutions.
• Providing accurate information about product
• Processing orders, returns, refunds, and account updates.

Government Internship Program at City Health Office I

• Provide general administrative and clerical support.
• Receive, sort and file incoming and outgoing documents,reports and correspondence
• Encode, update and maintain health program database and office records
• Assist in organizing health programs,seminars and other outreach activities
• Respond to inquiries and assist clients and visitors professionally.

Government Internship Program at City Civil Registrar

• Receive and assist clients applying for civil registry services
• Verify the completeness and accuracy of submitted documents before processing
• Encode and update civil registry records in the office database
• Prepare,print and release certified copies of civil registry documents
• Organize, file and maintain confidential records and archives
• Answer phone calls, emails and respond to public inquiries regarding civil registration procedures.
• Ensure the confidentiality and security of all civil registry records

Government Internship Program at City Social Welfare and Development Office

• Receive and assist clients seeking social welfare services
• Provide information on available programs
• Verify and Organize application forms and supporting documents for various assistance program
• Encode, update and maintain client records and database.
• Organize, file and maintain confidential records and archives

Government Internship Program at City Agriculture Office

• Receive and assist clients,including farmers,fisherfolk and agricultural organizations
• Process and verify documents related to agricultural programs,projects and services
• Attending Seminars for agricultural programs or activities
• Sorting of various seedlings for farmers and agricultural organizations or individuals

Voluntary Works at City Health Office I

• Provide general administrative and clerical support.
• Receive, sort and file incoming and outgoing documents,reports and correspondence
• Encode, update and maintain health program database and office records
• Assist in organizing health programs,seminars and other outreach activities
• Respond to inquiries and assist clients and visitors professionally.

Senior Highschool in Accountancy,Business and Management – Asian Institute of Technology,Science and the Arts, Inc. (2018 – 2019)

Junior Highschool – Balibago National Highschool (2015 – 2016)

Primary School – Dita Elementary School (2012 – 2013)