Ruben Jr Valentin

Results-driven Operations Manager and Logistics Coordinator with over 20 years of progressive experience in logistics operations, freight coordination, dispatch support, customer service, documentation management, and team leadership. Proven ability to oversee daily operations, optimize workflows, coordinate shipments, manage scheduling, and ensure compliance with company policies and service standards. Experienced in collaborating with clients, carriers, and cross-functional teams to deliver efficient, cost-effective, and high-quality logistics solutions.

Highly organized, detail-oriented, and proficient in Microsoft Office, Google Workspace, CRM systems, TMS platforms, and data management. Committed to operational excellence, continuous process improvement, and delivering exceptional customer service in fast-paced environments.

Logistics Coordinator - MACH 1 XP Courier & Logistics Services

(2020-07 - 2024-12)

• Oversee the entire process of sorting and transportation to ensure smooth workflow and timely, accurate deliveries of parcels.
• Lead, manage, and motivate teams including drivers, dispatchers, sorters, and support staff.
• Optimize delivery routes, arrange vehicle scheduling, and improve fleet utilization efficiency to reduce costs and shorten delivery times.
• Organize regular meetings, communicate work requirements, resolve operational issues, and continuously improve efficiency and service quality.
• Track and Trace shipments

Aerobridge Operator - Ninoy Aquino International Airport Terminal 3

(2017-01 - 2019-03)

• Operated passenger boarding bridges, performing precision docking and undocking of aircraft.
• Ensured safe locking, securing, and movement control of bridge equipment in compliance with aviation safety standards.
• Coordinated with ground crew and airline staff to support on-time departures and arrivals.

Operations Manager - Philfox Courier Services

(2013-07 - 2016-08)

• Respond promptly to customer inquiries, complaints, and suggestions, solving problems and improving customer satisfaction.
• Manage inventory, equipment, and materials to ensure sufficient supply and rational use.
• Complete various operational reports regularly and manage payroll processing.
• Communicated and coordinated with customers to understand their needs and provide personalized logistics services.
• Managed inventory, equipment, and materials to ensure sufficient supply and cost-effective utilization.
• Completed various operational reports regularly
• Payroll management

Account Executive | Team Leader - LBC Express

(2000-02 - 2007-07)

• Supervised and guided team members to ensure efficient daily operations and quality customer service.
• Assigned tasks, monitored team performance, and provided guidance to achieve team objectives.
• Managed customer accounts, handled inquiries, and maintained strong client relationships.
• Generated walk-in and corporate sales revenue through client acquisition and relationship management.
• Managed data entry, reporting, and documentation for customer accounts.
• Coordinated with team members and other departments to resolve customer concerns and ensure smooth service delivery.
• Served as a liaison between operations, logistics, and finance teams to support smooth service delivery.
• Monitored service quality and resolved client issues to maintain high customer satisfaction.

Operations Executive - Hawk Freight Services FZE, Dubai - Dubai

(2007-11 - 2009-12)

• Managed dispatching, invoice processing, and paperwork preparation for freight shipments.
• Coordinated export and import shipments, including booking and scheduling of flights.
• Tracked and updated shipment statuses, providing real-time monitoring and client communications.

Warehouse Supervisor - Coca-Cola Company Corporation Taguig Warehouse

(2011-06 - 2013-03)

• Managed daily logistics and distribution operations, including order processing, shipment coordination, and dispatch.
• Processed and monitored customer orders, ensuring accuracy and timely fulfillment.
• Coordinated with customers, warehouse teams, drivers, and other stakeholders to ensure smooth deliveries.
• Monitored deliveries, followed up on delays, and resolved order and delivery concerns.
• Maintained accurate order, shipment, and delivery records using logistics systems and TMS.

Casual Employee - Pasay City Council

(2010-02 - 2011-01)

• Coordinated with partner organizations for feedback collection and information dissemination.
• Provided event support, organization, and public assistance services.
• Collaborated with team members to deliver community-facing programs.

Bachelor of Science - Aircraft Maintenance Technology (BSAMT) - Airlink International Aviation College (1995 - 1999)

High School Diploma - Jose Abad Santos High School, Arellano University Pasay (1991 - 1995)