Ruben Oidem Jr.

Experienced and reliable operations leader with over 13 years of success driving excellence across supply chain, logistics and freight forwarding, sales operations, and content management sectors. Expert at transforming complex operational challenges into streamlined, high-growth systems. A dedicated people leader with a consistent record of scaling high-performing teams, optimizing service delivery, and navigating the demands of fast-paced global environments to exceed client expectations.

Team Lead/Senior Operations Analyst - Accenture, Inc.

(2021-06)

Operations Lead/Account Manager/Senior Team Lead - UX Direct Global Inc.

(2017-05 - 2021-05)

• Customer Service; Sales Operations; HR Management Functions

Senior Team Lead - Maersk Global Service Centres Philippines

(2007-02 - 2017-03)

• Supply Chain Management; Logistics Operations; Freight Forwarding
• Operational oversight - oversee daily operations of the team, drive team members to deliver exceptional performance, handle and address issues, meet and exceed quality and productivity targets - KPI and SLA
• Stakeholder & Cross-Functional Collaboration - stakeholder management, proactively deliver internal and external customer requirements, business and operational reviews, coordinate and optimise processes, recommends process enhancements and automation opportunities
• Strategic Planning & Resource Allocation - capacity planning, goal setting, budget and workforce management, manage team workload
• Sales Performance & Strategy - implementing sales initiatives, sales metrics monitoring, staff motivation to achieve/exceed sales target, customer service, address customer complaints
• Culture & Change Management - drive operational excellence, leading through change, conflict mediation, conflict resolution, standardization, innovative solutions to drive continuous improvement
• Financial & Operational Oversight - efficiency optimization, drive standardization, finance controls, billing accuracy, continuous improvement, identify key improvement opportunities
• People Management - conduct 1:1 sessions, train and develop team members, drive results and motivate the team, develop people, mentor, coach, conducting reviews, identify and develop high potential staff for succession planning
• Training & Quality and Compliance Governance - drive effective training programs, quality assurance, continuous improvement, risk mitigation, drive alignment, data privacy regulation & guidelines compliance, safety standards
• HR Functions - recruitment and selection, on-boarding process, new hire training and assignments, maintaining employee records, data management

Bachelor of Science - Commerce Major in Management - Far Eastern University (2004)