Ruby Lyn Lapa

Detail-oriented and adaptable professional with a proven track record across client consulting, academic coordination, and digital outreach. Skilled in managing client portfolios, leading targeted B2B lead generation campaigns, and resolving complex inquiries within strict compliance and regulatory frameworks. Demonstrates strong capabilities in administrative organization, stakeholder communication, performance tracking, and relationship management.

A collaborative problem-solver committed to driving operational efficiency, maintaining high standards of data accuracy, and delivering top-tier service across corporate and educational environments.

Junior Consultant at CGI Inc. (2026-05 – Present)

• Provided comprehensive customer service support to Financial Bank clients regarding account inquiries, transactions, and banking products.
• Resolved customer concerns related to account management, debit card services, fraud, disputes, and digital banking in full compliance with Financial policies and guidelines.
• Maintained strict confidentiality of client information while ensuring adherence to banking regulations and data privacy standards.

Private Tutor / Academic Support Coordinator at INNACircle (2023-12 – 2025-12)

• Managed scheduling and session coordination across a multi-client portfolio.
• Developed structured learning materials and comprehensive progress reports.
• Maintained accurate, detailed documentation of student performance and developmental milestones
• Communicated consistently with parents to provide clear performance updates and actionable feedback.
• Efficiently organized educational resources and administrative records to ensure seamless operations.

LinkedIn Lead Generation Specialist- Contractual Project at AdSpend KilledMe (ASKM) (2025-07 – 2025-09)

• Conducted targeted B2B prospect research using LinkedIn and internal tracking tools to identify prospective clients.
• Generated and qualified high-intent leads aligned with target client profiles.
• Maintained accurate lead tracking sheets and detailed booking reports.
• Collaborated closely with marketing and sales teams to consistently achieve weekly KPIs.
• Managed end-to-end client outreach campaigns while monitoring response metrics to optimize performance.

Elementary Teacher at AugustinianAbbeySchool (2024-05 – 2025-07)

• Developed structured lesson plans and comprehensive assessment tools to elevate learning outcomes.
• Maintained accurate academic records and meticulous performance documentation.
• Coordinated with faculty members and parents to ensure total alignment on learning objectives.
• Managed daily classroom operations, scheduling, and mandatory reporting requirements.
• Supported key school initiatives and administrative tasks efficiently.

Photojournalist at The Franciscan Plume (2021 – 2024)

• Captured high-quality editorial photography to visually enrich news coverage and feature stories
• Coordinated seamlessly with the editorial team to consistently meet strict publication deadlines.
• Managed digital photo archives and asset documentation to ensure efficient media retrieval and organization.

Bachelor of Elementary Education – St. Francis of Assisi College – Las Piñas (2024)