Sahrah B. Bermas

Offering my 9 years of proficiency in Hospitality Industry and carry on with advancing knowledge, extensive experience in private villas and private residence, delivering exceptional household management & personalized services, discretion or high level of confidentiality. Committed on providing organizational skills, event planning, and staff training.

BUTLER - Residence Butler / House Manager - Private Residence - Malaysia

(2025-01 - 2026-01)

• Managing household and supervising staff, including their schedules, areas, and training.
• Planning and executing formal events such as dinner, birthdays, parties, and other celebrations. Ensuring all services are of high standard and managing guest lists and outside catering services.
• Responsible to run the household smoothly, overseeing maintenance, repairs, or the contractor's permit. Confirming the appointment before entering the Villa.
• Managing household finances including budgets, expenses, and staff salaries.
• Monitoring the stocks, inventories, and expiry items.
• Filling documents such as OR, receipts, deliveries, contacts, manuals, and warranties. Keeping all duplicates, spares, and other important files.
• Maintaining house security and privacy. Expertise in smart systems, functions of all house machines, appliances, sound systems, and other house machinery.
• Providing personal services to the host and their guests. Specialized in pampering my Boss.
• Reporting everyday work summary and providing discreet privacy to the host and guests.
• Running errands and special requests.
• Suggesting and proposing other plans for future porposes.

BANQUET WAITRESS - Erth Hotel Abu Dhabi - UAE

(2022-11 - 2024-05)

Armed Forces Officers Club and Hotel

• I'm engaged in large events, parties, weddings, and palace events.
• Focused in serving food, setting up tables, and clearances of the equipment after events.
• Providing excellent customer service while working well with the team.
• Knowledge of silver service for VVIP guests.
• Support in assisting with the event, guest's special requests, and handling complaints.
• While carrying my duties as a senior waitress I also under the training to be a Banquet Hotel Barista.
• Traveling in different countries to assist special missions for the VVIPs.

HEAD SERVER - Private Villas - Makati City, Philippines

(2021-11 - 2022-10)

• Supervise the dining area and kitchen area.
• Train my Team of service, sanitation, and standard operating procedures.
• Observe ans Evaluate staff and their work procedures to ensure quality of service and complete disciplinary write-ups if needed.
• Monitoring the inventory of supplies and equipment.
• Reporting the summary of work every day and recommended measures for improving work.
• Performed personal actions such as providing new employees orientation and training. Conducting supervisory activities, creating work schedules, and updating my team check list.

BARISTA - Where's Marcel? Specialty Coffee - World Trade Center, Philippines

(2017-11 - 2020-01)

• Highly skilled in brewing coffee machines such as v60, AeroPress, French press, Siphon brewer, Chemex, Moka pot, and Cold Drip.
• Knowledge of manual brewing machines like Turkish coffee, Nespresso capsule, Coffee makers, and Coffee grinder.
• Making quality beverages generally specialty hot drinks and hot teas, cold drinks and milk shakes. Preparing food orders and costumer requests.
• Handling POS, taking orders, upselling special items, and educating customers about the menu.
• Maintaining the cleanliness of the area and machines conditions.
• Monitoring inventory and stocks.
• Allowing myself to experiment with proposing new concepts to sell.

SENIOR CASHIER - Classic Savory - Manila, Philippines

(2016-11 - 2017-04)

• Handling cash registers and settlement of all sales every day.
• Filling the important documents, receipts, OR and others record needed to file.
• Recruitment Personnel.
• Supporting reception area, beverage area, and dining area.
• Managing inventories and stocks.
• Under Management Trainee.

Bachelor of Science - Hotel and Restaurant Management - National College of Business and Arts (2012 - 2016)

Curso de Español - Spanish Language A1 - Instituto de Cervantes (2026-04)