Sally Capili
Customer service and sales professional with over 9 years of experience
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About
Customer service and sales professional with over 9 years of experience in hospitality, retail sales, guest relations, technical support, and team leadership. Experienced in handling international customers, supervising teams, and achieving sales targets in fast-paced environments. Currently based in Maldives and seeking international employment opportunities within hospitality, tourism, retail, customer service, or sales industries.
Experience
Senior Sales Supervisor at Male Optical Maldives (2025-01 – Present)
- Supervise operations across three optical showrooms
- Monitor inventory, supplier coordination, and sales performance
- Oversee daily operations and customer service standards
Shop Supervisor at Amin Construction Pvt Ltd (2023-09 – 2024-12)
- Supervised tuck shop operations and employee schedules
- Managed workflow and ensured smooth daily operations
- Assisted with staff concerns and operational issues
Part-Time Babysitter at Hilton Amingiri Resort Maldives (2022-09 – 2022-12)
- Provided childcare assistance for resort guests
- Ensured safety, comfort, and professionalism at all times
Team Leader at Transcom Philippines (2022-10 – 2023-08)
- Managed Samsung sales accounts for NZ, USA, and Australia
- Monitored team performance and monthly targets
- Prepared sales presentations and strategies
On-Call Waitress / Event Server at RK's Catering and Events (2020-06 – 2022-08)
- Assisted in events, food service, and customer hospitality
- Worked as waitress, bartender, and event support staff
Sales Representative / Technical Support at Concentrix Philippines (2018-09 – 2020-07)
- Assisted customers with sales upgrades and technical concerns
- Performed upselling while maintaining customer satisfaction
- Promoted to Team Leader managing 13 employees
Customer Service Representative / Supervisor at Sitel Philippines (2015-03 – 2018-02)
- Handled American Express USA billing and fraud concerns
- Investigated disputes and customer complaints
- Promoted to Supervisor after 1 year and 6 months
Education
Bachelor of Science in Hotel and Restaurant Management – Jose Rizal University (2020)
Computer Programming – Northern Quezon College Inc. (2011)
