Sally Capili

Customer service and sales professional with over 9 years of experience in hospitality, retail sales, guest relations, technical support, and team leadership. Experienced in handling international customers, supervising teams, and achieving sales targets in fast-paced environments. Currently based in Maldives and seeking international employment opportunities within hospitality, tourism, retail, customer service, or sales industries.

Senior Sales Supervisor at Male Optical Maldives (2025-01 – Present)

• Supervise operations across three optical showrooms
• Monitor inventory, supplier coordination, and sales performance
• Oversee daily operations and customer service standards

Shop Supervisor at Amin Construction Pvt Ltd (2023-09 – 2024-12)

• Supervised tuck shop operations and employee schedules
• Managed workflow and ensured smooth daily operations
• Assisted with staff concerns and operational issues

Part-Time Babysitter at Hilton Amingiri Resort Maldives (2022-09 – 2022-12)

• Provided childcare assistance for resort guests
• Ensured safety, comfort, and professionalism at all times

Team Leader at Transcom Philippines (2022-10 – 2023-08)

• Managed Samsung sales accounts for NZ, USA, and Australia
• Monitored team performance and monthly targets
• Prepared sales presentations and strategies

On-Call Waitress / Event Server at RK's Catering and Events (2020-06 – 2022-08)

• Assisted in events, food service, and customer hospitality
• Worked as waitress, bartender, and event support staff

Sales Representative / Technical Support at Concentrix Philippines (2018-09 – 2020-07)

• Assisted customers with sales upgrades and technical concerns
• Performed upselling while maintaining customer satisfaction
• Promoted to Team Leader managing 13 employees

Customer Service Representative / Supervisor at Sitel Philippines (2015-03 – 2018-02)

• Handled American Express USA billing and fraud concerns
• Investigated disputes and customer complaints
• Promoted to Supervisor after 1 year and 6 months

Bachelor of Science in Hotel and Restaurant Management – Jose Rizal University (2020)

Computer Programming – Northern Quezon College Inc. (2011)