Samuel Delos Reyes

A versatile and driven professional with a unique blend of experience in game support and web development. With a background as a Game Master, I have honed my skills in testing games, moderating player interactions, and providing efficient, real-time support through ticketing, email, and chat systems. I am adept at identifying bugs, troubleshooting technical issues, and ensuring smooth, enjoyable gameplay for players.

In my Web Developer Intern role, I gained hands-on experience in front-end and back-end development, specializing in Laravel and PHP to create responsive, user-friendly web applications. Known for my attention to detail, collaborative approach, and problem-solving abilities, I am excited to bring my technical expertise and customer-centric mindset to a dynamic, innovative environment.

Game Master - IGG - Pasig, Metro Manila, Philippines

(2024-02)

As a Game Master, I am responsible for managing and guiding players through immersive gaming experiences, ensuring a smooth and engaging environment.

• Overseeing and moderating player interactions within the game to maintain a fun and fair atmosphere.
• Resolving in-game disputes and addressing technical issues or player concerns in real time.
• Providing guidance and support to new players, helping them understand game mechanics and objectives.
• Communicating effectively with teams and players to ensure the game was progressing according to the rules.
• Handling tickets and email inquiries, providing detailed troubleshooting, gameplay guidance, and solutions to enhance user satisfaction.
• Offering personalized assistance to new players, helping them navigate game mechanics and objectives.
• Testing new game features and updates, identifying bugs, and providing detailed feedback to the development team to improve gameplay.

Web Developer Intern - EasySell PH - Pasig, Metro Manila, Philippines

(2022-12 - 2023-05)

As a Web Developer Intern, I contributed to the design, development, and maintenance of web applications, gaining hands-on experience with both front-end and back-end technologies.

• Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
• Wrote custom HTML and JavaScript for existing websites.
• Developed interactive prototypes using HTML, CSS, JavaScript, and jQuery for presentations.
• Assisting in the design and development of responsive websites using HTML, CSS, JavaScript, and the Laravel framework for server-side logic and functionality.
• Attended development programs to gain competencies and boost skills set.
• Assisting in database management using MySQL, including writing complex queries and optimizing performance.
• Conducting cross-browser and cross-device testing to ensure applications performed well across different platforms.
• Supporting the troubleshooting and resolution of bugs and issues

Bachelor of Science - Information Technology - PAMANTASAN NG LUNGSOD NG PASIG (2019 - 2023)

Accountancy, Business, and Management (ABM) Strand - APEC SCHOOLS - C. RAYMUNDO (2017 - 2019)