Sarah Lakian

Dedicated and highly organized Health Insurance Professional with an extensive insurance background in HMO operations, medical billing verification, and patient relations. Seeking a position as a Customer Care Specialist to efficiently manage insurance authorizations (LOA), streamline provider relations, maintain precise patient records, and deliver exceptional patient care coordination in a professional clinic environment.

Corporate Care Representative / Patient Care Advocate - PhilCare

(2024-01 - 2025-12)

• Visits admitted patients, discusses patient's coverage and benefits and issues letter of authorization (LOA), issues notification of non-coverage for non-covered confinements.
• Monitored daily patient progress charts to evaluate medical necessity for confinement and upcoming medical procedures.
• Conducted final billing audits on hospital charges and professional fees during patient discharge to maximize coverage and prevent excess fees.
• Served as the official on-site liaison for hospital administrators and doctors to promptly resolve unpaid insurance claims and policy implementation concerns.
• Evaluated complex, catastrophic medical cases and coordinated directly with superiors for strategic case management.

Aesthetic Nurse - Wink Laser Studio

(2021-03 - 2022-12)

• Greetings and receiving clients
• Educating clients about treatments, services and offerings
• Doing lasers procedures and consultations
• Performs other related tasks assigned by the BM from time to time

Aesthetician - Dermax Laser Center by Skin Station

(2020-02 - 2020-07)

• Renders treatment services to client according to standard procedures
• Explains the treatment/service to be given to the client and its effects
• Does marketing/suggestive selling of skincare products to be used after treatment
• Keep the assigned treatment room in order and equipped with necessary supplies and equipment
• Monitors movement of medicine and products used in treatment services
• Performs other related tasks assigned by the BM from time to time

Pharmacy Assistant - Generika Drugstore

(2018-01 - 2020-02)

• Attends to Costumer's Need with Courtesy
• Dispenses prescription medication
• Counts pills, labels bottles, and compounds medications to prepare
• Perform Cashiering and other related task
• Maintains the cleanliness and orderliness of the store and its facilities
• Stock Management (Display and Cycle Count)
• Using computer systems to generate stock lists and labels
• Selling over-the-counter medicines pre-packing, assembling and labeling medicines
• Referring problems or queries to the pharmacist

Bachelor of Science - Nursing - North Valley College of Foundation (2011-01 - 2012-12)

Secondary - Sta. Ana National High School (2005-01 - 2006-12)

Primary - Kpt. Tomas Monteverde Sr. Central Elementary School (2001-01 - 2002-12)