Sarah Singson

Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Known for fantastic copywriting, brand management and marketing expertise. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Solves problems quickly to retain customers and delivers high level of service in every interaction. Offers top skills in planning and project management.

SOCIAL MEDIA SPECIALIST - KMC Mag Solutions - Quezon City manila Philippines

(2022-02)

• Increased customer engagement through social media.
• Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
• Supported SEO initiatives to improve content, keywords and branding.
• Tracked and capitalized on emerging industry trends to boost campaign performance.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.

CUSTOMER SERVICE / TEAM CAPTAIN - Concentrix - Cebu City Philippines

(2019-05 - 2022-02)

• Provided primary customer support to internal and external customers.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Evaluated customer service staff performance and provided constructive feedback.
• Handled day-to-day customer contact via phones, faxes, and emails.
• Trained and supervised team of customer service representatives in providing quality service to customers.

Bachelor of Science - Travel Management - Colegio De San Antonio De Padua - De LaSalle Supervised School (2015-06 - 2019-03)