Shaina Avril Arca

Dedicated, adaptable, and customer-focused hospitality professional with hands-on experience in food and beverage operations, guest relations, and tourism services. Proven ability to work efficiently in fast-paced environments, deliver high standards of service, and maintain seamless coordination within team operations. Quick to learn, organized, and committed to maintaining exceptional standards of service and professionalism.

F&B Service & Tourism Assistant / Intern at Boracay Splash Island (Travel Agency) (2026 – Present)

• Assisted guests by providing high-quality F&B support in dining areas, maintaining strict cleanliness, hygiene, and professional service standards.
• Coordinated directly with kitchen and service personnel to maintain efficient dining operations and ensure exceptional guest satisfaction.
• Handled guest inquiries, managed travel package bookings, and assisted with island tour coordination and reservation records.
• Assisted tourist island activities such as island hopping, banana boat/helmet divings, and etc.

F&B Service Attendant at Mövenpick Resort and Spa Boracay (Accor Group) (2026 – Present)

• Welcomed and assisted guests as an usherette while delivering premium food and beverage service in line with resort standards.
• Executed key operational duties including coffee runner, egg runner, and buffet attendant during peak meal service periods.
• Collaborated closely with team members to guarantee smooth dining flow, pristine cleanliness, and superior customer satisfaction.

– Ramon Magsaysay Memorial Colleges – Marbel Inc. (2022 – 2026)

– Colonggulo National High School (2019 – 2022)

– Morning Breeze Elementary School (2015 – 2016)