Finance & Strategy Lead - LifeSource Healthcare Inc. - Las Piñas, Philippines
(2024-12 - 2026-03)
- Partnered directly with ownership to oversee financial operations, providing data-driven insights that shaped key strategic decisions across multiple business units.
- Managed payables, receivables, and fund allocation with precision, ensuring consistent cash flow and minimizing financial discrepancies across multiple business units.
- Built structured financial reports and performance summaries that gave leadership clear, actionable visibility into spending trends and overall business health.
- Maintained organized financial records and coordinated with external accountants for tax filings and compliance, ensuring audit-readiness and regulatory adherence at all times.
Leasing Executive - Dash Living Singapore - Remote
(2022-03 - 2023-08)
- Drove the full leasing sales cycle from lead generation and qualification through to closing, consistently building a healthy pipeline and converting enquiries into signed agreements.
- Managed the full client journey from initial inquiry through closing, maintaining high-touch communication that converted leads into signed agreements and ensured a seamless leasing experience.
- Coordinated property viewings end-to-end in close collaboration with offshore operations teams, ensuring a seamless and professional experience for every prospective tenant.
- Maintained accurate leasing records and pipeline activity reports, providing management with visibility into lead volume, conversion rates, and revenue forecasts.
- Ranked as MVP Leasing Executive in 2022, placing top of the leasing team in a competitive co-living market and exceeding occupancy targets.
Virtual Assistant - Freelance - Remote
(2020-10 - 2021-06)
- Managed social media accounts across Facebook and Instagram for multiple clients, creating and scheduling engaging content using Canva to grow audience reach and brand visibility.
- Handled multi-channel customer communications (email, live chat, and calls), resolving inquiries promptly and maintaining consistently high client satisfaction scores.
- Managed e-commerce inventory tracking and product listings, ensuring accurate stock levels and smooth order fulfillment across client online stores.
- Conducted outbound cold calling and appointment setting, directly supporting business development pipelines and lead conversion for freelance clients.
- Delivered consistent, high-quality virtual support across diverse client accounts, adapting rapidly to varying workflows, platforms, and toolsets.
E-commerce Executive - Azumi Boutique Hotel - Alabang, Philippines
(2019-04 - 2020-10)
- Spearheaded the architecture for an online booking and appointment management system used by the medical diagnostic imaging sector.
- Monitored and adjusted room rates, promotions, and availability in real time — driving competitive market positioning and protecting revenue performance.
- Produced weekly and monthly performance reports and conducted market and competitor analysis to inform pricing strategy and promotional planning.
- Maintained rate accuracy and consistency across all distribution channels, minimizing booking discrepancies and protecting revenue integrity.
Customer Service Supervisor - Destinations of the World (WebBeds) - Mandaluyong, Philippines
(2015-12 - 2019-04)
- Led and supervised a customer service team across day-to-day operations, setting clear performance expectations, managing escalations, and fostering a culture of accountability and service excellence.
- Designed and delivered onboarding and training programs that upskilled new team members and drove measurable improvements in team performance and quality scores.
- Tracked and reported on team KPIs, identifying performance trends and implementing targeted coaching interventions to sustain high service standards.
- Managed relationships with hotels and global suppliers, coordinating swiftly to resolve booking issues and protect partner satisfaction across the account base.
