Shannel 94

Highly dependable and customer-focused professional with experience in retail sales, customer service, government office operations, and monitoring staff compliance. Proven ability to assist customers efficiently, maintain organized store environments, process transactions accurately, and work effectively in fast-paced settings. Known for professionalism, reliability, and strong teamwork skills. Committed to delivering excellent service and contributing to store sales growth and positive customer experiences.

Sales Associate (Customer Service Representative) at Gaisano Mall of Davao (DSG Sons Group Inc.) (2022 – 2022)

Department Store

• Assisted customers with product inquiries and recommendations to improve their shopping experience
• Maintained organized shelves and attractive product displays to support sales
• Handled customer concerns, returns, and exchanges professionally
• Contributed to achieving daily sales targets through attentive customer service

Pastry Chef at Bramble Bakehouse (Chickenfat Venture Inc.) (2019 – 2020)

• Prepared pastries and baked goods while maintaining high quality standards
• Maintained cleanliness and proper food handling procedures
• Assisted customers and supported daily shop operations

Monitoring Staff at Philguard Security Agency (2018 – 2018)

• Monitored staff operations and ensured compliance with security procedures
• Prepared monitoring reports and documented daily activities
• Assisted in maintaining safety, order, and operational efficiency

License Evaluator (Data Encoder) at Metro Davao Licensing Center (Land Transportation Office Region XI) (2017 – 2018)

• Evaluated and processed driver's license applications efficiently
• Verified documents and ensured compliance with government regulations
• Assisted applicants by explaining procedures and requirements clearly
• Maintained accuracy and confidentiality when handling records

Pandemic Period at Year 2020-2022 (2020 – 2022)

Bachelor of Science in Entrepreneurship – University of Southeastern Philippines (2017)

Certificate in Fundamentals on Baking – Pastry Arts Academy Philippines (2019)

High School Diploma – Davao Chong Hua High School (formerly Davao Central High School) (2011)

Elementary Diploma – Davao Chong Hua High School (formerly Davao Central High School) (2006)