Sharlene Mae Mania

QuickBooks Online Certified ProAdvisor and Xero Certified Professional (Level 1 & Level 2) with over 8 years of experience in retail operations, bookkeeping support, financial reporting, cash management, and administrative functions. Experienced in Accounts Payable, Accounts Receivable, bank reconciliation, KPI monitoring, and inventory management. Proficient in QuickBooks Online, Xero, eTreasury Financial System, SAP ERP, and VisualStore S3.

Detail-oriented and committed to maintaining accurate financial records and efficient business operations.

CASHIER → OFFICER-IN-CHARGE (OIC) - SIGNATURE LINES INC. (ORIGINAL LEVI'S STORE)

(2022-06 - 2025-10)

• Supervised daily store operations and supported the Store Supervisor in achieving operational and sales goals.
• Prepared and submitted Daily, Monthly, Yearly, Month-to-Date (MTD), and Year-to-Date (YTD) sales and operational reports.
• Presented monthly store performance reports during affiliate meetings using Microsoft PowerPoint.
• Computed and monitored Key Performance Indicators (KPIs) to evaluate business performance.
• Managed daily cash reconciliation, bank deposits, Loose Change Fund (LCF), and Petty Cash Fund (PCF).
• Assisted with bookkeeping support by maintaining accurate financial records using the company's eTreasury Financial System.
• Processed daily store sales and bank deposits using the eTreasury Financial System, ensuring accurate recording and reconciliation of store collections.
• Processed store fund requests and supplied check payments using SAP ERP, maintaining accurate financial records and payment documentation.
• Monitored inventory and processed Stock Transfer (IST) and Return-to-Vendor (RTV) transactions using MMS (Merchandise Movement System).
• Utilized VisualStore S3 (Retail Store Inventory) for POS office retail operations, including OTR, DMR, invoice verification, receipt retrieval, and transaction monitoring.
• Trained and coached newly hired cashiers and team members.
• Handled customer complaints professionally and resolved escalated concerns.
• Performed supervisor-level responsibilities while promoting teamwork and operational efficiency.

CASHIER → CASHIER SUPERVISOR TRAINEE - SAFARI MALL, DOHA, QATAR

(2019-09 - 2021-10)

• Processed high-volume cash, credit card, and electronic payment transactions accurately.
• Performed daily cash reconciliation and end-of-day balancing.
• Assisted with front-end supervision and cashier operations.
• Trained and guided cashiers on POS procedures and customer service standards.
• Assisted customers with product inquiries, returns, exchanges, and warranty claims for electronics products and gadgets.
• Resolved customer concerns professionally while maintaining high service standards.
• Coordinated with different departments to provide efficient customer support.
• Followed company procedures to help protect company assets and maintain store security.

CASHIER - LULU HYPERMARKET, DOHA, QATAR

(2016-08 - 2017-12)

• Processed customer transactions accurately using POS systems.
• Maintained cash accountability and balanced cash drawers.
• Delivered excellent customer service and resolved payment inquiries.

OFFICE CLERK - FIGHTERLOCK PHILIPPINES

(2015-02 - 2015-07)

• Performed administrative support, filing, communication, and data entry.
• Prepared reports and maintained organized office records.

ACCOUNTING ASSISTANT - GOLD LABEL INC.

(2013-12 - 2014-11)

• Assisted with Accounts Payable and Accounts Receivable.
• Processed invoices and supplier payments.
• Assisted in bank reconciliation and expense monitoring.
• Maintained accounting records and financial documents.
• Supported the preparation of financial reports.

ADS AND PROMO CLERK - SAVEMORE SUPERMARKET

(2013-01 - 2013-06)

• Assisted promotional campaigns and merchandising activities.
• Coordinated promotional displays and prepared reports.

Associate - Computer Science and Technology - Datamex Institute of Computer Technology (2010 - 2012)