Oliver Ibra

Experienced in training and developing action plans to close out opportunities and issues. Utilizes effective communication skills to enhance team efficiency and customer satisfaction.

Senior Communications Trainer I - Concentrix CVG Philippines, Inc. (Makati SLC) Eventbrite - Makati

(2026-07 - 2026-06)

• Analyzed baseline data to design targeted workshops and interventions for key growth opportunities
• Created comprehensive training materials for workshops and performance initiatives
• Led weekly calibration sessions with Team Leaders and Managers to enforce consistent Manifesto standards
• Partnered with Team Leaders to build coaching strategies that boosted team efficiency and performance.

Communications Trainer II - Concentrix CVG Philippines, Inc. (EXXA) United Airlines - EXXA

(2023-08 - 2025-07)

• Facilitated MILES Chat training for both voice and chat game-changers and Project SHARP Workshop
• Created training materials to address glaring opportunities
• Developed effective coaching strategies to increase performance and efficiency
• Audited numerous call recordings and mainly chat transcripts to pre and post intervention

Product Ready Trainer - Concentrix CVG Philippines, Inc. (SLZ) AT&T - SLZ

(2023-01 - 2023-06)

• Facilitated training for newly hired game-changers
• Audited call recordings to identify the most impacting behaviors for the game-changers' development
• Developed effective coaching strategies to increase performance and efficiency
• Scrubbed and rectified timesheet discrepancies

Advisor I, Advanced Technical Support - Concentrix CVG Philippines, Inc. (SLZ) AT&T - SLZ

(2021-10 - 2023-01)

• Responded to customer requests for products, services, and company information
• Researched and resolved billing discrepancies to enable accurate billing
• Resolved complex technical problems through effective troubleshooting techniques

Bachelor Of Science - International Travel and Tourism Management - Lyceum Of the Philippines University – Manila City (2015 - 2019)