Shierlyka Perez

Enthusiastic and detail-oriented professional seeking to join an organization that offers opportunities for growth and continuous learning. Eager to expand my skills and knowledge while contributing to the achievement of organizational goals and delivering excellent service to clients

Logistics Coordinator - Lean Solutions Group Philippines

(2022-08 - 2025-06)

• Coordinated logistics operations and provided driver support services for carriers across the USA.
• Communicated shipment status, routes, documentation, and cargo movement updates via phone.
• Assisted carriers with logistics-related inquiries to ensure smooth and efficient operations.
• Maintained accurate and timely updates throughout the cargo transportation process.
• Delivered quality customer service while supporting daily logistics coordination tasks.

Customer Support Representative - Concentrix

(2020-02 - 2020-07)

Experienced customer service professional with a strong background in fast-paced call center environments.

• Assisted customers by answering inquiries regarding company products and services.
• Resolved customer concerns and troubleshot technical issues efficiently and professionally.
• Handled complaints with empathy and effective problem-solving skills.
• Monitored and maintained customer service KPIs and performance metrics to ensure service quality.

Operations Sales Manager - Stylash Salon Robinsons Galleria Branch

(2019-01 - 2020)

• Managed recruitment processes, including interviewing, selecting, and hiring qualified applicants.
• Implemented effective operational processes and best practices to improve workflow efficiency.
• Assigned tasks and supervised daily team operations to ensure productivity and performance.
• Conducted performance discussions and provided guidance to support employee development.
• Contributed to achieving company goals while ensuring high-quality service for clients.

Sales Consultant - Alveo Land Corporation (Ayala Corp.)

(2015-01 - 2019)

• Represented the company's luxury and high-end condominium properties to prospective clients.
• Assisted clients throughout the sales process by providing professional product knowledge.
• Delivered excellent customer service and maintained strong client relationships during after-sales support.
• Addressed client inquiries and concerns promptly to ensure customer satisfaction.
• Contributed to achieving sales targets and company objectives.

Bachelor of Science - Marketing Management - Manila Business College (2021 - 2025)