Virtual Assistant – GHL VA, General VA, Admin Assistant, Data Entry & Appointment Setter at Freelance / Direct Clients (2025-07 – 2026-04)
- Replying to all client inquiries via SMS, Instagram, email, and forms in GoHighLevel
- Maintaining accurate and organized CRM records and pipeline stages
- Sending and tracking invoices and deposits through GHL
- Scheduling and managing appointments accurately
- Ensuring no client messages, invoices, or appointments are missed
- Following provided scripts and operational guidelines
- Managed booking entries and appointment scheduling using Go High Level (GHL) and other CRM tools, ensuring 100% accuracy and timely updates
- Enter and update product data accurately. Prepare regular reports on sales turnover, profit margin, conversion rates, product returns, and customer reviews
- Track out-of-stock and almost out-of-stock items. Provide estimated restock dates and alert management about low inventory
- Identify products that are not performing well and recommend whether to keep, improve, or remove them
- Create clear, easy-to-read lists to help management decide which products to Keep, Fix, or Remove
- Sent booking confirmations, followed up with clients, and managed deposits/cancellation leads, improving client service and reducing scheduling conflicts
- Maintained accurate client and appointment data with high attention to detail and confidentiality, contributing to seamless client onboarding and retention
- Handled inbox management and client communications to streamline workflows and reduce missed opportunities
- Provided real-time administrative support during high-demand periods, demonstrating flexibility and reliability
Medical Data Entry Specialist at HGS Diversify (2025-03 – 2025-07)
- Accurately entered and updated patient demographics, clinical data, and billing information into portfolio-specific systems while maintaining full HIPAA compliance
- Reviewed and verified data for completeness and accuracy, proactively resolving discrepancies and correcting errors to maintain data integrity
- Supported administrative tasks and assisted in team projects to optimize data management processes, improving turnaround time and minimizing rework
- Maintained detailed records and created reports to support audits and compliance reviews
- Delivered consistent 99%+ accuracy in high-volume data entry within strict deadlines
Product Listing Assistant (Part-time Virtual Assistant) at Freelance / Direct Clients (2024-11 – 2025-03)
- Created and maintained accurate, SEO-friendly product listings (titles, descriptions, tags, images) on major e-commerce platforms such as Shopify, Etsy, and Amazon
- Ensured consistency and compliance with formatting guidelines, helping brands increase product visibility and sales conversion rates
- Met or exceeded daily and weekly listing targets, demonstrating strong time management and attention to detail
- Conducted market and competitor research to optimize product keywords and descriptions for maximum reach
- Implemented systematic checks to maintain up-to-date and market-ready inventories, reducing listing errors and customer disputes
Medical Associate at Wipro – Healthcare & Life Sciences Division (2022-02 – 2024-11)
- Served as the primary point of contact for customer complaints through calls, emails, and faxes, ensuring fast and empathetic resolution
- Performed end-to-end complaint management, including intake, triage, data entry, investigation, follow-ups, and closure/reopening when required
- Assessed complaints for Medical Device Reporting (MDR) requirements, ensuring timely and accurate regulatory submissions to the FDA and global health authorities
- Coordinated with Subject Matter Experts (SMEs), QA staff, and team leads to meet complaint closure timelines and escalate high-risk events for prompt action
- Maintained deep working knowledge of Philips IGT devices, Instructions for Use (IFUs), and international regulatory directives, ensuring compliance with global standards
- Conducted peer reviews of complaint records to guarantee completeness, accuracy, and adherence to company policies and regulatory timelines
- Consistently upheld data privacy and information security standards, contributing to zero HIPAA or GDPR violations
- Recognized for improving complaint turnaround times by streamlining documentation and communication processes
Customer Service Representative – Back Office / DME Healthcare at iPloy Staffing Solutions (2020-12 – 2022-12)
- Processed and verified durable medical equipment (DME) orders, ensuring correct patient demographics, product codes, and delivery instructions
- Performed insurance eligibility checks and coverage verification for Medicare, Medicaid, and private payers, reducing billing delays and denials
- Validated prescriptions and physician documentation while maintaining strict HIPAA compliance and secure handling of protected health information
- Collaborated across billing, logistics, and scheduling teams via email, ticketing systems, and internal chats, ensuring seamless order fulfillment
- Generated and analyzed reports on order volumes, pending documentation, and fulfillment status, supporting management decision-making
- Consistently achieved or exceeded daily productivity and accuracy targets, while identifying and implementing process improvements that streamlined order processing by 15%
