Billing and PhilHealth Supervisor at Prime Hospital and Medical Center – Pasig, Inc. (2026-04 – Present)
- Supervised daily billing and PhilHealth claims department operations for accurate, timely submissions.
- Managed end-to-end PhilHealth processing to minimize RTH and denied claims.
- Audited medical charts, ICD-10-CM codes, and RVS codes to maximize legitimate reimbursement.
- Led and trained a team of billing specialists on updated institutional and PhilHealth workflows.
- Handled communications between hospital administration, medical staff, and PhilHealth representatives.
- Prepared monthly financial summaries and operational reports for executive presentation.
Account Associate – PhilHealth Submission at The Medical City - Ortigas (2021-01 – 2026-03)
- Prepared, reviewed, and electronically submitted high-volume PhilHealth claims.
- Ensured strict compliance with statutory regulations and internal institutional policies.
- Applied ICD-10 diagnostic coding and case rate mapping for accurate institutional reimbursement.
PhilHealth Counter – Account Management at The Medical City - Ortigas (2019-08 – 2020-12)
- Calculated and deducted precise PhilHealth case rates from patient billing transactions.
- Audited critical PhilHealth supporting documents to eliminate billing discrepancies.
- Resolved patient and relative inquiries regarding benefits, coverage, and guidelines.
Customer Service Representative at Sitel Philippines Corporation (2018-11 – 2019-05)
- Educated clients on corporate billing structures and payment processing policies.
- Investigated and resolved intricate customer account inquiries and billing complaints.
Accounting Assistant at Torres-Gacula And Associates (2018-01 – 2018-10)
- Prepared and filed tax returns and official governmental financial reports in strict compliance with state regulatory standards.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Visited premises of customers to collect payments directly.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Conducted internal audits of accounts receivable and accounts payable ledgers to ensure data integrity.
Customer Service Representative at Convergys Philippines Incorporated (2017-05 – 2017-10)
- Assessed Healthcare Providers regarding customer accounts to determine insurance benefits, identify service needs and resolve issues.
- Educate customers about claims, filing process and procedures.
On-The-Job-Trainee (Commission on Audit Department) at Philippine Overseas Employment Administration
- Handled typing, recordkeeping, check sorting, and document preparation for the audit department.
