Josephine Zamoras
Online and Offline ESL Tutor, Private School Teacher
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About
Licensed secondary teacher and ESL instructor with 6+ years of experience. Creator of the 'ESL Philippines' YouTube channel, passionate about fun, student-centered English learning. 5+ years Voice-International Call Center for U.S Accounts (Verizon, SiriusXM, British Telcos, Sprint and TrendMicro Antivirus), 2+ years ESL offline/Online setups (Different nationalities young, adults), 2 years Admin Staff for International Company.
Experience
Appointment Setter at Medgather (2024-05 – 2024-08)
ESL Instructor at Cebu International Academy (2023-01 – 2024-12)
Online ESL Tutor at UpSkill Tutorial Inc. (2023-01 – 2023-12)
Work-from-Home ESL Tutor at Glats One-on-One (2022-01 – 2022-12)
Online ESL Tutor at Acadsoc (2016-01 – 2016-12)
Computer Laboratory Teacher at Philippine Christian Gospel School (2005-01 – 2006-12)
Computer Laboratory Teacher at Advanced Institute of Technology (2006-06 – 2006-12)
Computer Laboratory Teacher at Sisters of Mary School (2006-01 – 2007-12)
Computer Laboratory Teacher at St. Augustine International School (2003-01 – 2004-12)
Customer Service Representative at Sykes Asia (2008-04 – 2008-10)
International Voice Support for U.S. Accounts
- International Voice Support
- Technical Assistance and Billing
- Inbound/Outbound Communication
- Customer Problem Resolution
- Call Documentation and Quality Compliance
Customer Service Representative at IBM Dask Manila (2009-10 – 2010-04)
International Voice Support for U.S. Accounts
- International Voice Support
- Technical Assistance and Billing
- Inbound/Outbound Communication
- Customer Problem Resolution
- Call Documentation and Quality Compliance
Customer Service Representative at Wipro Cebu (2010-10 – 2011-10)
International Voice Support for U.S. Accounts
- International Voice Support
- Technical Assistance and Billing
- Inbound/Outbound Communication
- Customer Problem Resolution
- Call Documentation and Quality Compliance
Customer Service Representative at Stream Global Services (2013-02 – 2014-02)
International Voice Support for U.S. Accounts
- International Voice Support
- Technical Assistance and Billing
- Inbound/Outbound Communication
- Customer Problem Resolution
- Call Documentation and Quality Compliance
Customer Service Representative at Results Companies (2015-10 – 2016-05)
International Voice Support for U.S. Accounts
- International Voice Support
- Technical Assistance and Billing
- Inbound/Outbound Communication
- Customer Problem Resolution
- Call Documentation and Quality Compliance
HR Personnel Staff at Halsangz Plating Cebu (2006-05 – 2006-12)
Personal Staff at Hyde Sails Cebu (2003-05 – 2004-12)
Education
Bachelor of Secondary Education in Computer Technology – University of San Jose Recoletos (USJR) (1999-01 – 2004-12)
