Steven Macale

IT Support Professional with 5+ years of experience in end-to-end troubleshooting and maintenance of IT assets, including laptops, desktops, workstations, and peripherals. Proven ability to manage complex hardware deployments, network infrastructure, and AV systems within fast-paced commercial environments. Focused on leveraging technical problem-solving skills to ensure seamless business continuity and system efficiency.

IT SUPPORT TECHNICIAN at KMC Solutions (2024-11 – Present)

• Systems Administration: Partner with SysAdmins for Domain joining (Active Directory), BitLocker recovery, and OU management; execute DoD-standard data wiping and deployment of MDT images, Crowdstrike, and ManageEngine.
• Network & Infrastructure: Assist Network Operations with the physical installation of Switches, Firewalls, and Wireless Access Points (APs); perform LAN cabling, faceplate installation, and connectivity troubleshooting.
• AV & Collaboration: Support Logitech Rally systems, LogiTap, and projectors to ensure 100% uptime for client conferencing and meeting room technology.
• Access Control & Security: Perform onsite biometric enrollment (Face/Fingerprint) and manage synchronization requests with Security Team; coordinate authorized CCTV footage reviews.
• Hardware Lifecycle: Manage troubleshooting and vendor warranty claims for loaner equipment; coordinate with Asset Management for site inventory and pull-in/pull-out logistics.
• Incident Management: Resolve hardware, software, and peripheral tickets within SLA timelines using standard ITSM help desk procedures.

IT ADMINISTRATOR at Pioneer Truck Parts and Equipment Corp. (2023-04 – 2024-06)

• End-to-End Technical Support: Provided comprehensive troubleshooting, hardware repairs, and software provisioning for a diverse fleet of laptops, workstations, and high-volume peripherals.
• Asset Management & Procurement: Managed the full-cycle IT asset inventory and maintenance schedule; authored technical specifications for hardware procurement to ensure system compatibility and cost-efficiency.
• Specialized Diagnostic Support: Served as the primary technical point of contact for the JalTest Diagnostic tool, providing expert-level aftersales support and off-site product demonstrations for clients.
• Cross-Functional Digital Support: Managed corporate social media engagement and designed high-impact marketing collateral, including product catalogs and data sheets, to support business development.
• Technical Sales Operations: Bridged the gap between IT and Sales by conducting field demonstrations of specialized diagnostic hardware to prospective enterprise customers.

JUNIOR PROGRAMMER at Rapid Movers & Forwarders Co., Inc (2019-10 – 2021-12)

• Managed IT infrastructure, including GPS fleet monitoring system, computers, laptops, software, networks, printers, and scanners.
• Provided technical support to employees and implemented solutions to improve IT systems.
• Develop a prototype HRIS system.
• Managed data security and backup.
• Worked with different departments to implement a paperless system.

BACHELOR OF SCIENCE in COMPUTER SCIENCE – Laguna College of Business and Arts (2019)